Panera Bread

The Panera bread in Mesquite,TX has poor customer service and does not uphold their standards of accuracy matters. I placed a mobile order for the frontega chicken I got add bacon. These pictures show the bacon I got. It was undercooked. I have never had this issue, and that’s why I called to the store to ask them to remake my sandwich. That’s when the manager Eddie tells me that Panera bread’s standards of cooking bacon isn’t mine and that it can’t be burnt. First of all, I never asked for it to be burnt, but I did except it to be cooked. He tells me that I have to bring the sandwich back to the store to get a refund. I said I live 35 minutes away from that store. I was getting off work and placed a mobile order to pick and come home. I will never order form this location again. It doesn’t matter the standards of any restaurant uncooked bacon is unsafe on all levels. I wish I could leave 0 stars.

Consistently the worst Panera that I visit. I realize a bagel and a coffee with cream is a complex order, but they get it wrong more often then not. I've had hot coffee dropped on me twice due to unsecure lids. The place is just lazy. Put everything in a bag and then hand it to me, don't hand me coffee creamers separate from everything else when I'm in the drive through. It makes no sense. Do better.

My favorite breakfast is from Panera. We were on a road trip for the day and this location has a great selection unlike the Panera that we go to near our house. My favorite is their orange scones and the pecan braids. And don't forget to join their rewards program to get free stuff or a discounted price.

I ordered to go this evening and my salad had all of the bad parts of the lettuce in it, was mostly yellow and there was nearly no chicken in it. My expectations are normally pretty low for fast food, but with the steep prices these days, I expect some quality. $12 for a sub-par salad is preposterous.

Esmeralda is soooooo rude over the phone, I called to ask a few question guess what she did? she hanged up. These where her exact words before hanging up, we don’t need your business ( hanges up). Im the client, like come on if you don’t have time jut say, I don’t have time right now like give me a minute or something. I bet her boss doesn’t know she talks to the clients that way, because if i was her boss i would fire her asap. And the other issue, she even tells her employees not to answer the phone after they hang up on you. I tried calling back like 10 times, and no one answered. I hope this helps you decide not to caterer from this place awful experience. I hope her boss reads this and fires her the next day.