Pizza Hut

I would like to say that my experience just now wasn’t the fault of this location, but rather that of their website and the supervisor I spoke to. Once every couple weeks, I penny pinch to be able to surprise my four kids with a pizza night. Tonight, was supposed to be that night. I logged into the app like I always do and built my order, but when I went to pay for it with my debit card, there was an error that popped up saying “something went wrong” and to try again. So I did and got the same error. Then I logged into my bank account to find that the total of almost $45 was taken out of my account three times. When I called the store they had no record of an order placed by me and sounded really confused. They decided to transfer me to a supervisor because they couldn’t figure out what happened. The supervisor I spoke to told me they were having issues with their online ordering system and that they were trying to fix it. He then told me that the 3 orders would be refunded to me within the next 3-5 business days. I get that refunds take that long typically and there is nothing they could do about that, BUT... then he tells me that he can put my order through again, but I would have to pay for it AGAIN. They already took over $130 out of my bank account! I told him that I shouldn’t have to pay for it a fourth time, that I have four kids and I have bills to pay. I don’t have enough to pay for it a fourth time. Then he told me he could give me a 50% discount. I repeated again that they already took $130 out of my account and was told there was nothing else he could do for me. Was also told there was no one else I could speak to. I’m just a single mom who was trying to put smiles on my children’s faces after having a really, really terrible week. All I wanted was to see those smiles. My kids needed a little happiness tonight, I needed it, my mental health needed it. I worked for Pizza Hut as a teenager and very clearly remember my manager making things right for the customer when things like this occurred. I have never experienced such terrible customer service before in my entire life.

We regularly order pizza from this location and we are almost always pleased with the pizzas and the service. I go to Pizza Hut because I really love the "pan pizza" crust. Once they got our order wrong, but I called and reported it and they gave us credit for another pizza the next time. And we got it, free of charge. Thanks Pizza Hut!

Horrible customer service. Called when our pizza still had not arrived after almost a hour. Tracked it and it showed it has left 20 min prior. When I called the store to girl was rude and told me the pizza had been delivered. I told her it may have been delivered but not to my house. She basically said wasn't her issue and what did I expect. Asked to talk to the manager and she acted as if it was not a problem either. Our pizza did finally show up but it was ice cold. Supposedly they were going to credit my card however I have yet to see the credit come through. Will not be using Pizza Hut again.