Pizza Hut

Had a horrible experience on 11-22-19. First, I ordered by phone and was routed to a strange call center instead of the actual store. That was annoying. However, I got the order in and was told "15 minutes". I showed up at the store about 25 minutes later and was told the order wasn't ready. It was a Friday, so I understood. I paid in cash (huge mistake) and proceeded to wait an additional 20 minutes. I then asked how much longer and was told 7 minutes. At that point I asked to cancel my order and for my money back. I told the guy it was the principle of being told one thing, and then having to wait for a long time. He told me he could not refund my money. Let that sink in. He was not allowed to reach in the register and refund my money. Why? Because I paid in cash. I was told I'd have to wait an hour for the general manager to show up. So, I told the pizza guy that I'd wait because I didn't have a choice. So, another 10-15 minutes go by. I ask again about my order and he started to get annoyed by me. He checked to see my pizza in the oven and realized they were never even started. Then, he refunded my cash, which I was told he wasn't allowed to do. The whole time my kids were in the car. I had to return to them with nothing in hand for dinner. Worst pizza place ever.

I made an error regarding the time to be delivered when placing my order online, so no one was home when the delivery took place. Although this was definitely my error the staff at this location were extremely pleasant and actually remade my order just so I wouldn't have to eat cold food! Top notch professional service!

Went to the buffet and EVERYTHING was empty including salad bar and there was so many people there it was such a waste. All we got was drinks and they charged for such horrible service. So bad even the people behind us said it was bad when they got there to me when they seen us leaving. Don't waste your time.