Tapioca Roots

We got the #6 combo for $24, it included two boba drink, a crepe, and a corn cup. I got a taro boba and my husband a milk tea, the Romeo and juliet crepe and a regular corn cup with hot cheetohs. To start off the tapioca pearls were hard yet deflated at the same time, some were even frozen. The taro and milk tea itself was perfect, however. The hot cheetohs in my corn were stale and clinging onto the back of my teeth. The crepe was burnt underneath and hard to slice, they tried covering it with chocolate sauce. Visually it is all very appealing, but definitely not worth 24$ for stale chips and burnt crepe not to mention inconsistent texture on the boba. As someone who has been to many boba places in the valley please just take your money elsewhere.

Had a strawberry on the beach here and my son and I drank from the drink....unaware they had put plastic shards in it. Be wary coming here. I have sought no gain from this and I have every right to be upset in this ordeal. It's dangerous to have this in your drink especially if your child drinks from it. Things could've turned out a lot worse for us health wise. The least I can do for the public is warn them about this issue. And no the problem was not handled properly by any means and I didn't recieve a proper apology. Instead I was laughed at over the phone and told ,"sorry what if it was a mistake". "What if"?! I have every right as a consumer to give my opinion and the ladies that worked there were extremely rude. BE WARNED.

One of if not the worst place I have ever been too if there were zero stars that would be my choice.I ordered a drink and a crepe. After standing there for ten minutes she asked me what I ordered and what size it was in other words she forgot about my drink! I asked for a refund for everything they continued making my order after acting like they were going to give me my money back. I left without any food and no refund just aggravation. Believe me I have every intention of taking this up with my credit card company. Steer Clear of this place unless you’d like for lose money for nothing!

There's a very unfriendly lady who didn't even say hi after I had to say hi first. Tuesday 8:20 pm. I make a comment on the size of a tea she doesn't respond smile blink anything, then she takes care of some customers, takes forever and after making me wait forever she makes me wait again to take care of some order. Super rude. I left. Basic customer skills: Say hi and help, if the customer you have in front of you waited so long for you to take care of the other customers, you don't make me wait again. Tackle my order then get back to do the others. Make me wait for one order that's fine, not two orders. I was the only one in line. I noticed this is a second complaint about a rude lady in this place. Very unpleasant person.

Contrary to low rating reviews and posts, we decided to give this place a try. Unfortunately our experience was not good, the guy at the register was not welcoming at all. He had horrible customer service, he did not offer to assist us with recommendations or guidance on the menu options. We would have purchased 6 drinks, had he not pushed us aside and told us to take a picture of the menu and go somewhere else to look at it. I was in shock who tells someone to take a picture of the menu and move aside instead of helping them on their first visit. WOW!

The air conditioning broke down. It was like a hot oven in there like 140 degrees!!!! The owner should close down to fix the air conditioner. Its unsanitary and hot temperatures like that violate health codes growing bacteria. The staff was trying their best but the temperature was unsafe and probably a health code violation.