Starbucks

This Starbucks is a nightmare. I have waited 40 mins for two coffees before on more than one occasion. On one of those occasions, I was told by a barista that I shouldn't use the app on weekends due to high volume...🤨. The employees are inept and not very good at multitasking, which is a necessary skill when working as a barista. Hopefully this location gets new management because this place is a joke.

I placed a mobile order through Ubereats for some beverages and cakes. As 3rd party apps usually do, they charge EXTRA for simple syrup. I was not exactly sure how to ask for my beverage sweetened (ice green tea) so I gave the store a call. I informed them that I placed an order and paid for one pump; however, I would like it to be a classic ice green tea sweetened. The barista informed me that with a Venti it comes with five pumps and that they are more than happy to do so. A+++ customer service. I usually go to this location on the weekends before work and it’s busy. However, the service is always beyond superb and they manage what they can with the on-going pandemic. Love this location!!

shoutout to sofia, i’m very indecisive when it comes to my drink order and i wasn’t sure what to get today when i came in, i had to act quick because of the line behind so i asked lovely sofia to make me a customized random drink of her choice for me and i am so so glad i did. she made me one of the best drinks i have ever had at starbucks. On top of that her customer service and bubbly and friendly personality made my experience at Starbucks today a 10/10 experience. I will definitely be back for that order again soon. thank you again sofia!!!

I was just knocking out some work when a woman came up and asked for help accessing the Starbucks Wi-Fi. I happily helped her out and had her online quickly (Use chrome/firefox, not internet explorer!). The Shift Supervisor, Jonas, saw what I had done and gave me a $4 gift card towards my next drink, which I thought was very kind. It is small things like this that make an international chain feel like a local dive.

Had an absolutely excellent visit today. After a rough day at work(we are short staffed and I work in retail) I was able to unwind and felt comfortable. All my food/beverage needs were taken care of and the staff was EXTREMELY welcoming, kind, and understanding. Best Starbucks ever. Yes, there are locations closer to me, but I couldn’t imagine going to a different one!!

I dropped my drink on the way to my car this morning after having a pretty thought start to my day. I went back in to order another one and they gave me another one for free. It was a small gesture that meant a lot to me. Wonderful people, wonderful service, and I will definitely be coming back here.