Kfc

I got there at 8:40pm, and they close at 9pm. Other than one other guy already ahead of the window waiting on his food, there wasn't anyone there. I ordered just chicken strips and fries and a drink for my son. I paid when I got to the window, and they gave me his drink, but had me pull forward for the food(still no one else in line). I literally waited until they closed, and I even tried calling, and they didn't bother to answer their phones, and I never got my son's food that I already paid for. The guy that had been waiting before me tried to go in, but they locked the doors, and never acknowledged him when he walked up to the drive thru window. I'll definitely never go back to this location, and I've told everyone I know.

I have been to the KFC in Marshfield maybe 5 times over the past 5 years and every time it is a negative experience. Yesterday was the worst experience yet. My husband ordered and paid for the food online and I picked it up through the drive through. They were out of chicken sandwiches (as usual) and asked me what I would like to do. I asked for my options which were a pot pie or some bowl smothered in gravy-I wanted neither. So I asked for chicken strips-NO, too big of a cost difference. I offered to pay the price difference-NO. Refund-NO. Any other food option-NO. A voucher for a chicken sandwich in the future-NO. Can I speak to a manager-"I am the manager" My ONLY options were to accept food I did not want, or leave the drive through with nothing and go get a refund online. I had 8 people waiting for this food, It was a $60 dollar order! Then, even though it was pre-ordered we had to wait in the drive through for another 10 minutes. Idk if they were cooking the pot pie or punishing us. Worst customer service experience ever. I will never go back and I suggest no one else wastes their time there either!