Dunkin'

This location used to be a bright spot for Dunks in the area, but my, how the mighty have fallen. My last two visits were less than ideal. Specifically, my last visit left me with an iced latte that was a drain pour and food that was below expectations. My butter pecan decaf iced latte looked more like an iced tea. It was watered down, lacking in milk, tasted overly bitter and the flavoring was just a background component. If I had to guess, they likely didn't have decaf in the latte machine so, instead, just used syrup and a little milk in a decaf iced coffee (watered down due to pouring the hot coffee on the ice). My food was also subpar, even for Dunks. The English muffin from my sandwich was very burnt on the edges, yet somehow the cheese wasn't melted in the middle and the egg was just barely warm. The donut I ordered smelled and tasted like it had been stored in a musty, dirty fridge for the better part of a week or more. So that went directly in the trash. Seems like all of the local Dunks are failing in most areas. This New England kid may have to move to Starbucks full time.

This location is hit or miss. More miss than hit, but its convenient. Service is never prompt and if it is, the order is wrong. Ive wasted so much money on the wrong items and not wanting to deal with the inconvenience of another poor experience. Ive seen the manager touching her face and nose and continuing to complete orders, ive heard the staff arguing with each other. Two stars because when the coffee order is done right. Its right, but more often than not, yea...its terrible

I came here early for breakfast and ordered an ice matcha latte , I come here again in the evening and Now they don’t know or understand what a matcha latte is , she completely gave me the wrong drink the first time , i proceeded to correct her the first time t LETTING her know I got the wrong item and if she could please get me a GREEN TEA MATCHA LATTE and this women gave me the worst drink ever , she at least got the color of the matcha BUT IT WASNT MATCHA IT was an expresso shot and the green part on the bottom not sweetened or creamer just plain dark expresso shot with a lime green color :) thanks for my disgusting drink

Went to this location this morning for the first time. What I ordered was a hot caramel latte with oat milk. I was told oat milk was out so I accepted almond instead. When I got on the highway I realized what I got was one of THE WORSE cups of plain old ordinary coffee that I’ve ever had. That was almost TWO hours ago & I’m STILL trying to finish it. ☹️ Two stars for quick service.

Zero stars. Zero!!!! This location is near my job and I go here with the expectation of getting my food in a timely manner, but that’s NEVER the case. The employees DO NOT LIKE TO WORK, they are rude and disrespectful and they don’t take care of their customers. Either close this location down or hire hard working employees. If you don’t like working at a fast food place find something else. EVERYBODY and is hiring right now. 😠

The employees are not customer service oriented they don’t listen well and do not take accountability… the one closer to me is closed down temporarily and I can definitely see a difference in the staff. They continually mess up my order here. I can’t even be mad at them I’m really upset at the person who hired them. I’m pretty sure that during the interview you could tell that they weren’t customer service oriented people. I can’t wait to the Dunkin on South Cobb opens back up. I normally go to the one by Wendy’s on South Cobb they are super friendly my coffee always taste great and the service is impeccable please hire a better staff to actually like do with this type of work & can communicate & smile back at people. I told the girl my coffee was wrong this morning and she legit says oh I’m sorry I wasn’t the one who made it and walks back of the store lol crazy

This location is the worst Dunkin’ you can go to. Poor customer service. The drive through is a nightmare. It’s narrow and the speaker is broken. I can’t speak for dine in experience or over the counter service. But I came up with a new rule for life. If a Dunkin’ looks like an abandoned wood cabin, RUN!