M&s Cafe

We attended Marks and Spencers during lockdown hoping to get our daughter fitted for a bra, as we thought they may be restricted with Covid happening, the lady we spoke to was so helpful though and she ordered in the bras we needed, fantastic customer service, the shop was very clean so we stopped and had a coffee in their cafe.

I popped in to take advantage of the 2 dine for £12 deal. The only vegan side in the deal wasn't on the shelf. I asked a member of staff who was walking nearby. It turns out he was the manager. He made a quick phone call on his mobile to check if anything was in the back and then nipped off and came back with the side. Great customer service. Thank you.

At Marks & Spencer Maidstone there is a great selection of products including food, flowers, clothes and homeware. The shop itself is clean and tidy, and the staff friendly and helpful. The shop is usually very busy with a range of customers but customer service is still very good and wait times to be served are short. Overall I was very happy with my most recent experience of Marks & Spencer Maidstone.

Surprisingly excellent grocery store. The fresh produce is great, range of (fruit) juice is excellent. They have the best tasting Greek yogurt, rivals even (pinnacle) Waitrose Duchy range. Healthy option ready meals are great, similarly for Asian RM. Household stuff is limited, ditto brand name sweets / mints. Can't really find any negatives, beyond long trudge to back of store. Staff are friendly and will lead you to produce, which is awesome! Ditto having a basket handed to you, generally when it's quiet..