Dunkin'

Grand reopening. Very busy, but the service was fast. It has a nice open layout compared to other dunkin doughnuts establishments I have been too. The service was friendly and the air conditioning works well. The giant doughnut walking around was a little scary. Like would it seek retribution for all of its little children we had eaten over the years.

Manager was very unfriendly, tried giving me the wrong drink and when I corrected her she blamed her staff for giving her the wrong drink. Very unprofessional. Also, they advertise for $3 for a medium pumpkin cold brew and $3 medium pumpkin spice signature latte but they charge .15 more for each drink as depicted on receipt for whatever. False advertisement at its finest!

We walked in and no one was at the front counter, but we could count 4 people about 2 ft away from the register. Almost looked like they were hiding behind the coffee machines. Those 4 employees were talking amongst themselves without any clue that we were standing there. Then we had 4 other people walk past the counter, 3 of which saw us but kept going about their current task. They didn't acknowledge us, or ask if anyone was helping us. Nothing. Then eventually a couple of the employees who had walked past us, did so again. We asked if anyone was working the register. One of the employees waved is off and said "we'll get to you". Mind you, the 4 closest to the register still didn't even attempt to turn around or do anything. We decided to leave. As we walked out, the one who waved us off, sarcastically yelled have a nice day. My husband walked back in and yelled at him about the sarcasm. I kid you not, almost a dozen employees popped, out alarmed. One of the employees started trying to tell my husband to calm down, at this point I told them there were at least 6 opportunities to acknowledge or help us. They basically all looked like they had no idea what happened. I'm not sure why there are so many people there and literally no one attempted to even take our order. As we walked out I said that if none of them wanted to be there, they should look for other jobs. I get there is an employee shortage but if you hate your job that much, find one that's better.

If I could give a negative rating of this place I would. Stopped on 5/16/2021, a Sunday afternoon. First, I used to live in this area, 98-04, was top notch then.. now, wow, what a downhill slide this place took. Walked in, there were 6 kids standing around, looking like they had no idea what they were doing. I stood there for a good 1-2 min before any of them came up to me and asked if I needed something. ALL the uniforms (shirts) everyone was wearing were completely filthy. The floors, the counters had trash, old food, spilled drinks/food everywhere. The kid who went to scoop my ice cream, never washed his hands prior to handling anything. Seems all they cared about was hanging with their friends, who by the way, all parked in the handicap spots, just sitting there. Most the kids working there seemed more interesting in walking in and out of the store to the vehicles, was just pathetic. I for one will never step a foot in this place again.

Went to get my normal, everyday coffee at dunkin on 54 in Lutz and there were about 10 cars in line. After waiting approximately 12 minutes, seriously, at the order intercom with no response, I decided to just drive up to the window. Big sign on only the pickup window that says closed. I had to back up and tell the rest of the people waiting that they were closed. How about putting a notice on the big street sign that says closed for Easter? Or put cones in front of the drive through line? You ruined my Easter dunkin owners! And about 10 other families too. Thanks!

11am March 22nd, drive thru employee sounded stoned kept calling me dude and tried to gas light me on the offers available. Giant advertised $3 Coldbrew was not only not honored, he said they forgot to take it down. Fine, it's still on my Dunkin App so I'll order on that. He said Nah, can't help you there dude. I'll just avoid this Dunkin because this isn't the first bad experience I've had here.