Domino's Pizza

First off the Pizza from this Domino’s location always gets a 10. I order deep dish with extra cheese, beef and Pepperoni well done. I pay extra for it but it is well worth it. My only issues are this. Last week I tried to use the $3.00 off for getting it ourselves. It would not work on the online ordering, so we tried to get the discount inside. They would not give it. The person said you can’t use it. So we just said OK and left. Tonight, I used the app and got my order. I used the tracking and when the app said it was ready I walked in. The counter person, said I can’t find it. Then came back and said you will have to wait while we remake it. Where is it? They said since you wanted it well done we will have to remake it… WHAT? If you can’t find it, I believe it must not have been made. So… I waited until they were “remade” and then they handed them to me, and said thanks. When I used to work in retail food sales many years ago, we would offer some sort of compensation. They did not offer a upgraded pizza, free pizza a drink or anything… Why are the places forgetting about customer service? Loyalty of customers. I just flat out believe nobody is taught basic business practices any longer. A little manners and kindness goes a long way with me.

My work ordered several pizzas from this location and two pizza’s were made incorrectly. When I called about these pizzas, I was treated pretty rudely over the phone. The situation was taken care of eventually. That situation is not the cause of my rating. When the store finally called my manager, who is the one who ordered the pizza, before agreeing to a refund, the Domino’s manager told my boss I deserved disciplinary action because of how I spoke to them during my initial call. This is incredibly unprofessional and frankly I feel like incredibly disrespected. Customer service is certainly not the main priority at this location.

I ordered 5 boxes around 4 pm to be picked up around 7pm. When I arrived there were only 3 boxes. I asked the lady with red hair what had happened, after she found our fourth box. And all I got was an unhelpfull "Oh, we cant find it." Are you friggen kidding me? Who manages these mediocre workers! Train them better! I'm telling my friends not to come here!