Dunkin'

I come to this Dunkin often before work and usually don’t have any problems. There has been other times when I have gone that my coffee is a little short but the coffee that I received today was just pitiful. I ordered a large iced latte and received maybe a medium in a large cup. Was truly disappointed with this experience

The ladies that work in the morning make our "very specific iced coffees" we usually come twice sometimes 3 times a day. They got our drinks down perfectly, even our seemingly silly straw requests lol. They are very well mannered and very good kids - (cold foam cold brew with 3 french vanilla 2 cream 2 sugar 3 Espressos ) 😁👍👍👍 thank you for starting our morning right everyday. They do have newer people at times and all 3of the espresso's are not always in the drink- we spend over 1000$ dollars a month on the exact same drink we can tell by looking at them. We just have to check before we leave, but the employees that know us are wonderful and efficient 👍👍👍👍👍

Love this Dunkin for how the staff is working as a team to have orders together and get the long line of cars through quickly. The worst part of this Dunkin is the location. It always has been a terrible spot that has not had accommodating space for cars to line up at busy times without being in the road. Having the one entrance blocked off has made things a lot better with the line going much more smoothly but I wish this location would have found a way over the years to be able to accommodate the volume of customers who utilize the drive thru at the same time of day. Maybe someone can engineer a better parking lot format? Still will go to this place even with the slight struggle and worry of car accidents for people being unaware of their surroundings. Love having a special treat for the family every once in a while before school and work!

Usually a good experience when I come here. Mainly ordered coffee and ice cream. Make sure to taste your coffee before pulling off if your order is special though because they get super busy and messup sometimes. And if ordering for more than one person make sure to tell them you do not need a damn flimsy cardboard drink carrier because there's a good chance you and your car will be wearing the drinks you ordered.

Lorain Dunkin Donuts- Leavitt Rd and Cooper Foster Park Rd. Ordered a mini cupcake themed ice cream cake on the 12th for my daughters CUPCAKE themed birthday on the 16th. Gave Sophia the cake number the website told me to give when I ordered, the colors I wanted and what I wanted written on the cake. When paying for my $40 9” cake I didn’t realize instead of cupcakes the cake maker decided to put scoops of ice cream in cupcake liners around the cake and by the time I drove my 25-30 minutes home the ice cream was melted all over my daughters cake. The manager Angela said they don’t do refunds, offered a cake that won’t be ready for another 3 days remind you we were singing happy birthday on the 16th the day I picked up the cake. A few days later she left me a message saying she’ll write me down for a dozen donuts or a quart of ice cream. First of all that doesn’t add up to the money or time I lost. No one called me to make these accommodations what so ever. The story goes on and I still want my refund! What I ordered with different colors and what I got.