Domino's Pizza

Absolutely the WORST Dominos Pizza experience I've ever had. 90 Minutes and two phone calls just to be told that if I come and get the pizza myself (after suggesting I could have walked there in the snow by the time I had to call again) that once I GOT to the store they would START on my order. I didn't get upset until such absurdity was suggested as being a viable resolution to poor service. The excuse was given that there are only two drivers working and the roads are in poor condition, but the roads were in as good a condition as roads are in the winter time in Colorado and when I actually did walk there in the snow from the 600 block of Main St I saw 2 people at the register with no one in the store, 2 people making pizzas that one person could make, and two people in the back doing a job one person could do. Then not only was the pizza not ready, I was met with apathy and a cynical attitude instead of apologetic and resolved to correct the issue. Then the manager suggested that because I was upset at the situation that they should just cancel my order and I should leave! I demanded that they finish my pizza that I had waited almost 2 hours for and had to walk in the snow 5 blocks in the middle of a winter storm to get. On top of that, I was not refunded my delivery fee and was charged full price for a pizza that was not even fresh. I expect a refund (I'm charging back the purchase on my card regardless). I'll never shop at this store again and I am known to order $200-$300/week on pizza at times, in addition to leaving bad reviews, and telling anyone I can that this location is garbage and run by garbage management. If this was my store I'd fire everybody who was working tonight and do everything myself until I found people worth paying anything at all. And I'd do a better job than what they did tonight. Good riddance.

After waiting over an hour for an order, the delivery driver called to tell me they were out of bread. Why did the person responsible for making the order not call when the order was made? Well I called the store to find out, and was hung up on repeatedly. Drove down to see if maybe they were just slammed busy, nope. In fact I was order number 11 of the day and it was about 3pm, about as slow as you can get. The driver was awesome, but Mary behind the counter was quite dismissive and rude.

The manager Bob is a lose canon. He was literally cursing me out a couple months ago when I asked that my pizza be remade after they made a mistake. He even called out the employee who made the error, throwing him under the bus bc the employee was speaking with me, trying to defend his manager. I didn't do a review of this interaction after he asked me not to report his boss. Today, I've been waiting for 30 minutes beyond the pick up time for my order, proving this man does a very poor job at managing his team as well as his temper, and should be reviewed more carefully.