Scoopers

There were two employees working the ice cream counter. We went during Oregon Spring break time. The line was long and you could tell employees were tired of the line. The girl was dishing out the ice cream while the boy was ringing everyone up. Then they stopped ringing people up right when they got to us and he helped her catch up on ice cream orders. He helped her catch up on about ten customers, then came back to take our order. My two young kids were getting super antsy and waiting for 30 minutes for a banana split and ice cream cone was dumb of us, but we had already waited a long time so we just waited it out. Prices are going up on everything everywhere but $9 for a banana split was the first for us. The place is full of all kinds of delicious foods, sweets (chocolate and candy) and more. There are so many ice cream flavors to choose from. I wanted to get a bunch of flavors but if you get one scoop of ice cream- you get one flavor. $3.75 for a junior size small cone. My son chose the play dough flavor. I chose banana split so we could get three different flavors and toppings $9. Banana split was delicious. I had coconut cream ice cream, lemon pie flavor and a cookies and cream ice cream with hot fudge and crumbled Oreo cookies for topping.

They need a better process of how they service. Everyone has their orders ready. But right after they place their order. They have to wait another 30-40 minutes to complete the order. The young lady that works there barely does any work. Takes forever to take an order and doesn’t communicate well. She takes an order then leaves to some where else. Leaving her partner alone to complete all the orders. They need more people to help scoop orders. I know they have to have more people looking for a part time job during the busy season. We spent a total of 1hr and 8 minutes for 3 ice creams. Roughly 43 minutes in line to place the order and we were 2nd in line. Then another 25 minutes for them to scoop the ice cream. 1 single cup, 1 double cup, 1 single cone. They should change their name from “Scoopers” to “Waiters” because that’s what they make you do. Wait instead of scooping.

Longish wait times, but good ice cream. If you don't mind standing around for a little bit, it's a nice place to stop by for a treat. My personal favorite is their Cotton Candy flavor. I also appreciate them officially leaving it up to individuals on if they mask up or not. Most of the people I've seen still wear masks inside, but for those who feel unsafe by this should just go somewhere else instead, since they will likely not enjoy themselves. Overall, great ice cream, okay price, long wait time. I give it 4/5.

You have to pay for your ice cream cone before they make it for you so you have no idea what you're getting, and I made the stupid decision to get a triple scoop. It was over $8.00, and the scoops were massive! Like I only was able to eat one of the scoops and part of the cone. I had to throw away the other two scoops so I wasted my money. Also, the waffle cone was stale. I'm extremely disappointed! I'm giving them three stars though because the ice cream was good, and I got a soft pretzel from there with salt on it which tasted amazing, but I didn't like that the nacho cheese they served with it was spicy. I also really liked that they don't discriminate people who don't wear a mask.

I gave 3 stars because I've been there several times, and even though there is always a line it usually isn't too bad and the ice cream is good and staff is friendly. BUT if this was my first time in it would have been 1 star. I kid you not, I waited in that line for 45 min. And the guy dishing the ice cream was slower than a sloth. And that's insulting to sloths everywhere. If you've got a line like that you put a little hustle in your step. The guy ringing orders was constantly stopping to help the guy catch up. Why they didn't just switch places I have no idea. Finally got my order taken, ordered a waffle bowl sundae, paid about $2 more for the waffle bowl instead of a Styrofoam bowl. After about 10 min waiting for him to make it he handed me a Styrofoam bowl (of a messy melty glob) he apologized and said he'd remake it. I declined as I didn't want to wait another 10 min. I'm not saying I'll never go back, but if he's working again, I'll turn around and walk out the door.

The variety of fudge is mind blowing!!! 60 flavors of ice cream makes your choice really hard☺️ we got strawberry cheesecake and chocolate one. You can taste a heavy cream and the flavor was good. Portions are HUGE!!!!!! One thing that is fascinating about this place are people working there. They are kind, ready to help, smiling and very patient especially when you picking your favorite flavor of ice cream or fudge 😉 Smell of toffee and chocolate is heavenly there!