Panera Bread

Food is fantastic. But the fact that my coffee was missed with my lunch order. And then was the wrong size even with the order was stuck to it was annoying. The woman told me I got what I paid for. She needs to study the sizes. I get the same thing all the time. It wasn't the right size, and didn't match up with what was on the receipt. Even when I showed her. Granted they were very busy, I did point it out and was told I'm wrong. The customer isn't always right.. but, I certainly was.

We had opted for curbside pickup, we arrived later than informed in the app, we gave our vehicle info, parked in a marked spot for curbside and clicked ‘im here’. Ten minutes later my boyfriend decided to go inside because we were waiting a while. There were several employees not busy, yet he had to wait in line just for the employee to check the pickup shelf that our curbside for whatever reason had been ready and was sitting there. That just frustrates me. Food is also overpriced, spent $30 and my food is lukewarm because it had been sitting for what i can only assume to be 10+ minutes. Basically employees are nice when they get to you in line but wont go out of their way when they are not super preoccupied.

Our visit to this Panera today was frustrating to say the least. We’ve ordered from other Panera’s and have never had a bad experience. We ordered a peanut butter and jelly sandwich for one of our kiddos and we received the components for the sandwich, and were told to “make it ourselves.” The food prep staff was pretty rude and acted like we were making a fuss by asking to have a metal knife to spread the pretty much frozen peanut butter. I get it that some people have nut allergies....but then why even offer it as an option if I’m going to have to make it myself. Do they not want families to come here?

Placed mobile order for curbside pickup and arrived early. Followed all Panera messaging and procedures. Food wasn't ready until 20 minutes after scheduled time, and then it was never brought out. Had to go inside and request my order from clerk because it wasn't even in the Rapid Pickup area for easy access. Won't return. Leominster has plenty of good restaurants that get your food to you while still hot. If you read reviews (like I should have!) you'll see this is a regular problem with this location. Athens Pizza and TC Landos always do a good job.