Steak 'n Shake

It's been years since I've been to a steak and shake and I wasn't expecting all the exciting new changes! I'm glad to see they did away with employees having to wear hair nets, so restrictive! I also see they've taken the burden of cleaning the eating area off the employees aswell, having to whipe down my own table really reminds me of childhood chores. The quality of the food dropped significantly, adding a very "waffle house" vibe to the place when paired with the sheer filth of the building, very bold and exciting aesthetic choices! The front door was perfumed thoroughly by the managers weed saturated car, and the whole building was saranaded by the kitchens blasting music. I always love to know what the cooks like to listen too. It did have to stop for a moment while one of the cooks took a very loud call from the secretary of state, I'm sure it was important tho! And at the end we got to witness a stimulating dialog as the staff trash talked another coworker while sitting in the booth closest to the door. What a wonderful monday lunch scene, I'd recommend bringing kids!

This location was incredible! My family and I happened to be the last customer's of the day but somehow our order was missed. Before I could state "it was no big deal and we'll try another night" they instructed me to pull up front, gave my family's meal free, and apologized for the wait on our food even though they didn't HAVE to stay open longer for that. I can't speak for all acts of kindness but this one was received and much appreciated from 2 adults and 4 kiddos. Much love to Van & the staff of this location. Keep up the good work and thank you!