Philly Grill

Food is really good, but I tried to call 5 times to place an order, but no answer. I finally had to place it online where I was charged a $2 convenience fee. I got to the restaurant and 4 employees were just hanging out in the completely empty restaurant. I mentioned they may want to get their phone checked because I didn't think calls are going through. The employee looked at me and said "oh, we don't answer the phone anymore." ... In response to your reply: The convenience charge was $1.50 and then a take out fee of $.50. What was the most frustrating is not the charge or having to order online BUT as a new customer I would have no idea that you were not taking phone orders. What if I had had an issue with my online order and needed to reach someone? If no one answers the phone then that is a problem. They can simply answer the phone and let the person know that they no longer take phone orders. That would have been fine. People call for other reasons as well so to just not answer the phone anymore is not a good solution.

Robin at Philly Grill is AMAZING!!!! She is always so professional, kind and courteous! Honestly, if I could give her a million stars instead of just 5 stars I absolutely would because she truly deserves it! She has wonderful customer service skills and always treats everyone with dignity and respect and kindness. I will continue to come back again and again simply because the food is fresh and good and the service is FANTASTIC!!!!

It was pretty good We made a special trip down from North Palm Beach to Lake Worth just for this restaurant. The place was clean, the food was good, the girl behind the register wasn't very friendly or helpful but other than that I would definitely recommend this place. We had traditional Philly cheesesteaks. The meat was tender and flavorful everything tasted fresh, there was a great outdoor seating area... So all in all a decent experience. Thanks for the response! We were there Saturday late afternoon sometime between 4:00 and 6:00 p.m. You're quick and respectful response makes me want to take a drive again because I know you care about customer service. Thanks again!

Reading reviews I see others have the same problem. The location in DelRay does answer the phone and were more than happy to take an order. Some people like to talk to a person to make sure things are correct, and the ordering on the site is a bit confusing. Also, it seems like it's just another way to get more money out of us. So no one is answering the phone, the orders print upon being placed, seems like they are saving money on someone answering the phone but they are charging a convieniance fee? More like an inconvienience. Greedy owners need to remember that in these times people are more careful about where they spend money and when businesses like this are sneaking fees and not taking phone orders to make sure they get those fees why would anyone give them more business. What's next, are they going to tell us to order online even if it's a walk in?