Firehouse Subs

Terrible service. The website says they open at 1030am, there are no new posted hours on the door. Waited 10 minutes for them to open only for the employees to see us waiting outside and completely ignore us. 2 other people were waiting in addition to us...Won't be back, went to Jersey Mike's. Also the front door of this establishment is completely filthy. Extremely disappointed in the customer service. If you have new pandemic hours they need to be posted clearly on the door.

Ordered through Doordash, waited 45 minutes and got a call from Doordash 10 minutes before the order was supposed to be delivered stating they had to cancel. When I asked why, they stated they just could not fulfill the order; no other reason given. That is completely unacceptable and poor customer service. If you are unable to fulfill the order, don't wait 45 minutes to say so. We used to be loyal customers but will not be ordering from them again.

Went to Firehouse Subs on Saturday April 24th, 2021 between the time of 1:30pm and 2:00pm. The sandwiches never disappoint but on this day the employees did. I am sure employees go through a on-boarding process of what to do, what "NOT" to say when getting hired. But then again I maybe mistaken. There was inappropriate talk behind the counter amongst the employees about certain customers. This should not be discussed or even mentioned in the public eye when employees are working. Also what is the matter with Firehouse Subs putting the drinking cups on the tables for the customers to pick from. (Picture attached) We are worried about wearing masks and spreading the virus, but did you happen to think that the virus can also spread on the cups that are in the middle restaurant. I mean employees are wearing gloves for food handling procedures and probably follow the best practices of anyone entering the establishment. But it seems to be pretty hypocritical to have someone wear a mask on entering an establishment, only to find out the cups are out in the open for anyone to touch.

Very unwelcoming experience. First we weren’t told the toaster wasn’t working so all our subs bread was cold and breaking apart. Also, zachariah the gentleman came over and ripped the tables that we put together apart seconds after we stood up to leave and gave us a dirty look and as we were leaving he yelled across the store at us to close the door as we were holding it open for our 4&6 year old. I turned around to wash the 4 year olds hands before we let when Zachariah is talking about us to his coworker very loudly saying he doesn’t know why we were going outside if we needed to wash my sons hands and more that I couldn’t make out. I politely asked for his name as I felt very uncomfortable with the Irritability he was showing us in front of the children and all the other customers in the restaurant. Overall super bummed to say the least!