The Buzz Cafe

I used to love visiting this place when I was in town. Yesterday we stopped by for breakfast to spend time with friends before heading to the airport. My friends put in their orders at approximately 10:10am and it took over an hour for a Cali Baja bagel and Bagel w/peanut butter for the kid. We put in two items, a wrap and bagel, and also waited close to an hour before finally telling them to cancel our orders. There were at least 5 staff members milling around at any given time, offering zero help to move orders along. The staff was unapologetic and at times smirking/laughing at customers asking for refunds. They refused to provide a receipt for proof of refund initiation. I realize everywhere is having staffing issues, but this place clearly was not based on all the idle people standing around. Management needs to train their staff to better. This won't be my first choice for breakfast next time I'm in town.

I really want to love this place again. Since pandemic, I know it is hard to find good employees. Food & presentation is inconsistent. Employee at register was annoyed with my 2 questions about a coffee because of an old menu posted online. Really?! Also, you need to update ALL menus online for consistency. I will keep visiting because I’m a small business supporter of Kenosha & I have faith that it will be fantastic again!

I want to like this place. It has a great atmosphere and decent food. However, every time I go in there I feel that I am doing them a favor buying a 5 dollar drink. Most recently they messed up my order and when i pointed it out to them, they just looked at me like I was nuts. I just said forget it and moved on. It wasn't worth the discussion. Their Baristas have a lot of attitudes which is very unfortunate.

earlier this week, i came to the buzz and ordered the drink of the week (brown sugar cinnamon latte). i was very impressed by it because usually, the drinks handed to me are pretty bad. that was on tuesday, and today, thursday, the same drink i thoroughly enjoyed tastes terrible. subtle hint of coffee, all milk, no actual flavor. some days their drinks are great and other days they’re a complete waste of money. $7 worth of money for hot milk that i won’t even finish. not to mention, they inconsistently charge for oat milk?? i’ve been disappointed in this place for nine months after loving it for so long. i keep coming back in hopes of improvement, but i’m always let down. it feels like the baristas don’t even know what they’re doing. it sure doesn’t taste like it. the same person could make a latte and it tastes completely different the next day. as a customer, i shouldn’t applaud a place that does the bare minimum in terms of an expensive cafe.