Subway

Woeful. Staff member clearly knew the bread wasn't cooked properly and was falling apart but was advised by manager / owner to use it anyway right in front of me. I assume will close soon like both indooroopilly stores with this level of customer care. Also didn't answer phone after multiple calls to advise them so public review instead. Well done!

I frequently many subways as my job is mobile. This is the closest to home though so I have been here quite a lot. Consistently the worst subway I have been to. Staff are far from friendly and one staff member who is there most times has a scowl on her face like she'd rather be scrapping chewing gum from the footpath than serve me. I have to tell how to put the seafood on the sub(the way every other subway location does). This time I went and there was no seafood, OK. I orded chicken which was warmed in the oven but when I take a bite of the sub I find the chicken cold. Just let down every time I come here. I can say this will probably be the last time I come to this location.

I enter the store to the comforting smell of subway, as keen as ever to indulge into my regular order, a footlong meatball sub. To be greeted by such a dry and blunt young lady was a shock as subways service is always friendly. She seemed to be receiving help from an older staff member, therefore assuming it may have been her first day on the job. I thought to myself, "maybe I'll cut her some slack" but no! I was disgusted with the service, whether it be a first time rookie or a seasoned veteran, i expect friendly service. To Kenmore subway I ask, why employ someone who makes customers feel unwanted and not only that but why employee someone that makes horrendous subs. Sun dried tomatoes added to my sub without even asking completely ruined the taste of the whole feed. In addition, a close associate of mine, a coeliac warriors gluten free needs could not be met. My experience today at Kenmore subway was appalling. Certainly not a store I will be recommending or returning to.

Pushy staff and customers both. If you are not a regular customer and unfamiliar with the menu items, you feel rushed to make a quick decision before even seeing the options. Menu is confusing and not clear. The one with the title of "additional ingredients" seems to in fact be the main menu. No one explains it or offers any help. Just blank stares. A fine opportunity for the "gentleman" behind me to push in and order ahead of me. Staff sort of mumble questions regarding ingredients along the way and expect you to know what they are talking about. There is an expectation that a person knows all the Subway order steps and ingredients. New customers aren't made welcome at all. No smiles to be seen anywhere at this place. Just a bad attitude. To top it off, the sandwich was awful. How do you make a Turkey sub taste "fishy" gross! Worst Subway ever. Totally unpleasant experience. Won't be back to this outlet.

I use subway all the time in different locations but this is my local. Every time I go here I am left feeling robbed due to a distinct lack of fillings. Is a bit of salad really that expensive? Doesn't seem to be in other franchises. I guess the owner must tell the employees to put as little as possible on the product. Very short sighted. Always left disappointed. Then again it is Kenmore 👎