Hy-vee

We have had mostly positive experiences here for years, but lately the customer service is really lacking. I have a toddler and sometimes it’s easier for us to utilize the aisles online option. Last weekend, aisles online neglected to text us for substitutes if items were out of stock. I was out many items on my grocery list and had to call customer service for an explanation and make a trip elsewhere to get what I needed. I thought that the whole point of aisles online was to make shopping easier for busy families and prevent a long trip to the grocery store, but this isn’t the first time I’ve had this issue. This weekend, we placed an order for pick-up at the restaurant. When my fiancé brought our order home, none of our sides were included. I called and asked about our sides and was informed that they “forgot” to give us the sides, so I just asked for a refund on them at that point. The restaurant employees were standing around talking to each other and there were only 3 tables seated so it didn’t appear to be super busy. It seems that some of the younger staff on the weekends (high-schoolers maybe?) need more training and supervision. I’m not trying to offend anyone, but these kids really need some guidance on providing adequate service to paying customers. I have worked short-staffed many times so I understand those issues, but there really is no excuse for the lack of adequate customer service. It would take just a few extra minutes to text aisles online customers for substitutes or double-check an order to make sure that everything is included. I’d rather have slower service than service not done right or not done at all. Please take this as constructive criticism.

Honestly, I don't have anything positive to put on here about this place anymore. You have to check yourself out now while the workers just watch you and only half the time do they even help you sack your purchases. If you shop the last 30 minutes before they close be prepared to listen to Mitchell squawk in the intercom over and over to hurry up and get your purchases to the front to check yourself out. If you plan on getting items that are in the ad/on sale good luck to you cuz that section of the shelf will be bare. I don't know where the evening stocking crew spends their time but it's not on the floor stocking shelves and you won't find one to even ask if there is more in back. They used to give you item free if it rings up wrong but they quit doing that and I advise you to watch what things ring up as, chances are you will find a mistake. Oh ya, and they shut the customer service desk down at 9pm and the store closes at 10pm. I went to Fareway the other night and that store was stocked and faced to perfection. Courteous employees in every aisle and not once did I have to listen to some teenager on the intercom telling me to hurry up and get out. My advice is skip this store and shop Fareway. They appreciate your business so much they will actually check you out, sack up your groceries, AND take them to your car for you! What a novel idea.

Employees were polite and helpful. When asked where something was they walked me to the spot in the isle where the product was, which is always extremely nice. Glad Hy-Vee still does this!!! The store was clean and well stocked which makes my grocery shopping so much nicer and low stress! The young lady at the check out was polite and fast. My experience was fantastic! Thank you Jefferson Hy-Vee!!

Hy Vee is our main grocery store. We reduced our visits to the "other guy" for a variety of reasons. That said, there are things we are satisfied with in "our" store and things we aren't. One thing that sorta irks me is sale items. Granted our store is not a large store as Hy-Vees go so I get that there are limitations in stock. But it does get a little old to look for something listed on sale in a flyer and find empty space on the shelf. And it stays empty. It doesn't get restocked (at least while the sale is in progress). Again, I get the limitations of a store this size but a repeated lack of sale items is irritating.