Ihop

Long wait times, arrived we were seated in a booth and the server came to start with our drinks took the order for 3 out of 4 drinks and walked off before I could order the last drink but he did return to take the remaining drink order a moment later. After ordering our order it took an hour to get the food and once it came it was not all correct. I ordered the Belgian Waffle Combo but was given French Toast instead which I cannot eat due to being allergic to cinnamon. The food once I received the correct order was not good at all, I usually ask for to-go boxes but in my opinion this food was not worth takeout. I wouldn’t recommend coming to this particular IHOP honestly.

When my daughters and I arrived the hostess said she'd seat us in five minutes cause they had to clean the floor. We were the only ones there. About 20 minutes the waitresses cleaned off tables and the waiting area was full of people waiting to be seated with some waiting outside. When we finally got seated, we were fifth to order and last to get food. The food was good but they've down sized their pancakes. Wait staff was nice.

Don’t waste your time or money coming here. The food tasted as if it was frozen, thawed out and sour. I also got a “chocolate milk” it was more like a soured coffee. The hashbrowns scratched my throat. Disgusting food and a disgusting atmosphere. I left hanging out the car, drinking water and trying not to throw up. Though I did throw up in my mouth while in the restaurant.

I came in with the intent of having lunch, so I sat & ordered a tea and water. I informed my server I would have to return to my vehicle and would be right back. I used the restroom first... toilet paper canisters were open, there was no toilet paper available. Toilet paper on the floor in stalls and wash area. Sinks were a disaster. walking through restaurant I saw tables balanced by folded paper towels and Dish cloths under the legs. Music from the kitchen was so loud you had to compete with it to have a conversation. Plus the employees conversation was incredibly loud, it could be heard throughout the dining area. Some of this conversation I would have deemed inappropriate to be heard in front of the customers. I am accompanied by a service dog, there was some discussion concerning my service dog. I understand that there was a service dog in the store before me that did not behave professionally and this resulted in a poor reaction to my partners appearance in the restaurant. I was comped my iced tea and given a repeated apology by one of the servers named Cara. I would like to thank her one more time👍👍👍 I was informed that the store manager was not present during this visit. I would like to think that things would be different next time

TLDR: Good food, good atmosphere felt like it took too long when it wasn't busy. My waiter was a very nice lady. She could have spoken up a bit more as I couldn't hear her a lot of the times she spoke. She kept up with drinks and the little things like a waiter does. It felt like it took forever for our food to get to our table. We waited about 25 minutes, which is a tad long for my tastes. But when we got our food it was a bit cold. It's not something you want after feeling like it's been ages since u ordered. On top of all that, it wasn't even that busy. Maybe 2 to 3 other customers ranging from 2 to 4 people per table. Other then the food being cold it was still delicious and ate it happily.

The food was great! Prices were comparable to any other restaurant in town. We dined in today. The only thing I found less than stellar was the wait time to get out food. Other then that, the staff and servers were very polite. Our server was checking on us to make sure we were good but not hovering over our shoulders like some places.

Go if you would like to spend over an hour waiting for your food. On Saturday 2/12/22 we decided to go to the IHOP on Richlands Hwy in Jacksonville NC. We arrived and had about a 15 minute wait which was fine. We were seated and our waitress took our drink order. She came back with our drinks and then took our meal order. There were many empty booths. We had been talking at our table when we realized an hour went by and we did not have our food and had never seen our waitress in that time. We started noticing other guests that arrived after us were eating and / or receiving their food. I went to the front and said I would like to pay for the three drinks that we had. They asked who my server was and I told them I had no idea as we had not seen her in about an hour. After about 5 minutes of them going to the back and coming out and the person at the front trying to figure how to ring up the drinks without a bill she told me not to worry about the drinks. We left the restaurant and went somewhere else to eat. I had never saw the manager in the time I was there after I voiced my displeasure. We will never go to IHOP again. It is sad that customer service seems to be a dying practice. We should have seen our waitress to at least address the lengthy time delay with our food. Live and learn, next time we will go straight to Denny’s.

For a restaurant not having any tables, it was dirty. Tables that had to be cleaned off and floors needed to be swept. Our server doesn’t introduce herself, I got her name off the check. That being said she brings out the kids food and partial of my boyfriends and I. Waited 10 more minutes for our omelettes. Then didn’t give us any condiments nor was asked if anything was needed. My boyfriend didn’t touch his food and wasn’t asked if anything was wrong with it. I had to remind her about my daughters whip cream and she brought the can out to put it on her plate. This will be our last time coming here. Training would be great for the serving staff. As a fellow server I did tip but not as great as I normally do.