John Lewis

I recently bought two iPads at the Ipswich store, and additional memory add-ons. The store transferred all stored material’s and photos on the day (Thankyou Kevin!!) from our old ones, and his personal service and attention to detail was excellent. Very satisfied indeed. Will shop there again! Thankyou

Big car park. Lots of spaces walked into the shop. Lots of Christmas decorations. Beautiful layout. Lovely shop. Thoroughly enjoyed looking around. They've got everything dishwashers cookers washing machines Christmas tremens baby stuff blankets towels, bed clothes ,Christmas trees , chocolates ,books, toys, it's got everything in it , such a beautiful shop. It Has an upstairs, has a lift, right next to Waitrose and a cafe. What more could you want for a day out shopping?

As expected the customer service at John Lewis is always fantastic and the prices of the electrical items I was looking at were much more competitive than I was expecting. The staff in the electronics department were really knowledgeable and helpful. I also liked that there is never any pushy sales tactics that is often frustrating. The only reason why the store didn’t get five stars is because the items I wanted weren’t in stock so, although I could get them delivered, it was a long way to go to not be able to purchase the item I wanted.

Exceptional customer service from John Lewis. Not wanting to have to travel to Ipswich I bought a TV online from John Lewis, however I did have a problem with it once I'd set it up. While having to go into Ipswich for a car service, I called into John Lewis on the off-chance they were maybe able to help me, instead of having to use online AI chatbots, much preferring the direct human approach. Looking for someone to speak to, a young man, Matt S asked if I needed any help, yes, I replied, and explained the situation to him. He soon understood the problem and suggested I take the TV into the store, so he could help me. This I dully did, and I have to say Matt S is the epitome of outstanding customer service, he empathized, took ownership, and found a solution to the problem. Coupled with his good technical knowledge, he was able to give me a number of acceptable swap options. I have to say I was half expecting to hear 'computer says no', or 'sorry we can't help', but no, Matt S had a positive, can do attitude. Thank you, Matt S and John Lewis.

Couldn't recommend John Lewis Ipswich and its staff more highly. On Mothers day I took my daughter's MacBook that we purchased in store as it was locking her out. I spoke with a tech guy in store called Kevin who could not have been more friendly, helpful & knowledgeable. In no time he had us back in and even updated our settings for us, he was so patient and a real credit to JLP. This is where JL are strong, they employ lovely patient staff who are happy to help, I would not consider buying any large purchase from anyone else. No problem is ever too small and I cannot thank Kevin enough for all his help.

This is a very well appointed store. I returned a purchase (a faux fur throw) which was brilliant, but the colour just didn't look right at home. It was no drama at all, service with a smile. Colour matching seems to be difficult in many stores. The lighting can affect the colour, which is as difficult looking at products on websites. JLP customer service is superb, and this is one of the few places I am happy to spend time wandering around as there is so much to look at.