Dunkin'

Every time I come to this Dunks the drive thru is out of control and you can't even get a parking spot to go in and order due to the ridiculous line coming in at 2 entrances, but it goes fairly quickly and I think I know why...some of the worker's just do not care about quality customer service. So, my son doesn't like eggs they make him nauseous and he doesn't like and will not eat anything that is burnt. He always gets the same thing every time, 2 bacon and cheese with no egg on English muffins, toasted very, very, very, very lightly (and when they repeat back "lightly toasted" I again say "very (4×) lightly"). These pictures you see in my review happen almost every time we go to this location. I'm a tipper also so when I receive my order like this numerous times it makes me not want to tip anymore when they can't even get a simple request correct. And that is a total disservice to the few worker's who actually care about their customers and have a great work ethic because they're losing out on tips they deserve. I went in once to complain and they blamed it on the oven. If the person making your food knows it's barely toasted and they have the audacity to wrap it up burnt and give it to their customers instead of remaking it so that you have happy customers and repeat customers. I will no longer be taking my business to this establishment and I get Dunks on a daily basis sometimes more than once. Has anyone else received service like this here??? I'd love to know...thanks!!

Just ordered a cold brew coffee and it was too weak so I asked to get a turbo shot but they wanted to charge me for a full expresso. I thought that's not right because I'm just trying to add to/fix the drink I already had. So return the drink even though I'm willing to pay the price for the drink with the shot?