Pizzaville

Amazing pizza however, the staff are real stars of this establishment. We ordered pizza for the office prematurely and then got stuck on a long call. Our pizza had been sitting out for over an hour. The gentleman at the counter offered to warm up the pizzas in the oven when we finally arrived for pickup and was so understanding. Incredible customer service and very much appreciated.

Had to push myself to come in to this place seeing as the reviews are all over the place. The store looks very beautiful nicely decorated, it took a little more than a minute to be acknowledged even tho the store was dead when I walked in, not a big deal. Pizza took about 15 minutes and I'll say it's got a very nice crust tastes very fresh and it's super crunchy. As per the sauce it's a little too sweet for my taste and I'm not sure if it's standard for them or not but I was given a thin crust pizza... Regardless it was good but just curious what the standards are. Overall good food, beautiful location, service needs a little work (maybe look happier to be there at least in front of customers) with all that being said I still would recommend trying it for yourself!

Very efficent safety guidelines! Everyone wears a mask and the floor has clear indications showing where to stand. I was allowed to wait in my car and when the order was ready, the employee just waved at me, I picked up my food and left. So even though they were busy, everyone was still at a safe distance. The Pizza was delicous and in my opinion it is the best pizza in town, my whole family enjoyed it.

We got home from picking up our pizza and realized one of the pizzas was wrong. Phone number takes u to call centre and not actual store. On the phone over a half an hour for resolution while call centre went back and forth with store. They wanted us to bring pizza back, however we live 20 min away. We just wanted a refund (only for the incorrect pizza, not the whole order)for their mistake. Call centre was useless. They offered credit but the food was not the great (wings burned and not much sauce). The pizza our family did eat ,that was correct ,had hardly any sauce. They offered to deliver another pizza, but it’s too late, dinner has past. We did not want another pizza. This was our third time ordering from here, first time picking up, other 2 times was delivery. Our last order was not as good as the first time, but we thought we’d give another chance tonight, but will not be foolish to do that again. As a business owner I recognize how important customer retention is in a market where there are many choices. This company does not recognize that, so we will stick with the businesses in Waterdown that do. Don’t waste your time or money here.