Tim Hortons

Three times in a row now the same lady in the drive-thru window forgets items in your order. I'm getting tired of going through the drive-thru, getting my order at the window, then pulling into a parking spot and going into the store to get the rest of the items that she forgot. Wake up lady. Get it right for once.

I got to the line outside at 1:20 pm. 2 employees outside the entire time chain smoking. Took me 20 minutes just to get inside the doors, with a lineup of four people outside five in line inside. Only one person is working the cash register, you have four people fighting over how to put bacon on because there’s none left and no one knows how, don’t you hire a baker specifically to do just and only this? drive-through times are up five minutes on the screen. if you can’t handle a storefront close the doors and just offer drive-through service. In the end it took me 45 minutes to get a coffee. Ps. What’s the point of a hair net, if it’s not being used properly. One guy just put it on top of his head while all is hair spilled out the front and sides, wouldn’t be a bother if he had a haircut to suit the net. Instead his hair was still flowing past his shoulders in-netted. The other gentleman most of his head shaved, net over the shaved parts but not the front, the guy could barely see through his bangs. EDIT. After reading the next review I’m going to add that absolutely even months later I’m sure that old woman was the same at the counter, the only one doing her job with a crew of teens and young entitled adults who want the pay with minimal work. That old lady deserves a raise for being the only one to actually do her job in a shotty job situation.

The staff are genuinely pleasant not just faking their smiles. However I feel that until we can actually sit down inside a restaurant to enjoy our meal or use the restrooms at our convenience , no place should be reviewed with a score of 5 out of five stars even though it is not something that they can control. But why get five stars for something that they're not providing such as cleanliness or in store service.

Avoid this store if you are busy, in a rush, or don't like wasting time. I went inside today around 3:15pm. I noticed a man was on his way out, so I moved out of the way to let him leave. I promptly was yelled at that there is no waiting in between doors. Fine, she probably didn't see the other man leaving and didn't understand what was happening. There were only four people in front of me but it took the poor lady (who was working alone) almost twenty minutes to serve us. At one point the lady who was serving the storefront was made to leave to go restock chocolate milk and was called lazy by another employee. It was pretty upsetting to see an older lady being talked to in such a manner and having other staff members just standing around as she served us. I have been to this location in the past, but I usually leave due to the insane wait times. I only stuck it out to get a Tim's Card as a present for my friends. I hope the owner sees this and takes the time to speak with his staff about workplace bullying. They staff should feel ashamed of themselves for acting that way to other human beings ...