Dunkin'

I drive all the way across town just to come here because they always get my order Right. The other Dunkin's tell me 'our frozen coffee machine is down" I don't even worry about that when I come here cause they never say anything like this. They actually do their job. The night staff is definitely the best. They always make me feel welcome. Go out of there way to put a smile on your face. I go to order and they stop me and say hold up let me guess if I got it right "you want a..." I'm like exactly I don't even have to tell them they already know the order. Only complaint I have is that they used to be 24/7 but not anymore. They should change that.

I really hope the owner of this location sometimes takes surprise visit of this place as a random customer just to see how worst their customer service is. So we came to the drive through and I just said hello as a greetings. So the woman who was taking order thought I was rushing her by saying hello and got so mad at me. I was trying to say I was just greeting you but she wasn’t ready to listen. They should learn something from Starbucks how to treat customer with dignity and respect. Never again!

Today is Friday June 3, 2022. I stopped at Dunkin' Donuts, several blocks from Hamden Town Hall, mid-afternoon. I ordered a small lemonade, NO ice, and a glazed donut. There was one car in front of me. I pulled up behind that car and waited until they completed their transaction. I pulled up. NO ONE was at the window. I waited and waited and waited. Workers inside saw my car because they were glancing in my direction as they walked back and forth. Finally someone came to the window. In the meantime, a long row of cars were now behind me. The "someone" asked me if I had ordered a glazed or a chocolate donut. "Glazed." I gave her my money. She gave me my lemonade and my bagged donut. Got home to find ICE in my lemonade. Did have a glazed donut. Order was not 100% correct. Moral: Check your order before you pull away from the window at this Dunkin'.

They say they’re open 24 hours but when I arrived at five in the morning someone was inside in the head when they did everything I could I went through the drive-through no one answered I went to the drive-through window they had then I went to the front door they had nowhere whatsoever was there any signs saying that they weren’t 24 hours as a matter of fact there were still signs saying that they were open 24 hours everywhere but yet they weren’t open 24 hours so they were basically just lying to everyone and I don’t know if that was to get more business or what but it was justThat they have to lie to get customers and that they look like they’re open they have their lights on and everything looks like they’re open and yet they weren’t open and they didn’t even have the courtesy to tell the customer that they weren’t open so worst Dunkin as far as care concern and compassion for their clientele

This Dunkin donuts is typically horrible every time I go..I ordered a bagel sandwich toasted, the bagel was not toasted and barely warm..the employees are very rude..I needed to add on a coffee at the window for the first time ever and was told they " would do it this time, but I can't add on at the window again" ..what happened to customer service expectations? I will not be using this Dunkin Donuts again..the owners should do something about this..