Dunkin'

I am a retired Restaurant manager who has lived in 5 states. I have lived on the road thanks to Dunkin Bagels, coffee, Snakin Bacon, and Boston Cream Donuts. The staff there is BY FAR THE happiest, friendliest, nicest of ANY location. I am sorry I didn’t get names, but the gal with the light accent, and the gentleman with the Dreds or braids wrapped up were awesome, and he caught a mistake that I really appreciated! Well done to the owner’s & management!

THE WORST dunkin I have ever been to! It’s the closest to my house and job so I go there a lot the coffee is messed up about 80% of the time I had went in yesterday to get a bacon egg on a bagel. I got home the bagel wasn’t warm and I had to re heat the egg and bacon because it wasn’t even warm. Today I went and got bagel minis they were still cold. I went back to get new ones and the ones they gave me were frozen on the inside still. At the window I had also told the cashier twice that I had my points to scan and they still processed the payment because they were to busy talking to the other coworkers. I will never go back there again. So far I have only met ONE nice employee there i believe everyone calls her KK. She’s super sweet and so kind. I DO NOT recommend going there.

Ordered my latte using the Dunkin app, "on the go" for the first time in maybe 6 months. Also visited this store for the first time in 6 months. When I got inside they said that the machine "didn't print out my slip" meaning the app took my money but I did not get my order so I had to pay again. The girl told me and showed me how to contact Dunkin to get my money back. I received a prompt response from Dunkin' donuts saying they are "working" on it. Let's see that was Sunday February 13th, Superbowl Sunday. Today is Friday, February 18th. Still have not received a refund or any more correspondence from Dunkin' donuts. Last year I used to order lattes and snacks using the app on average two times a day nearly every day. Just my luck the first time I go to use it 6 months I get ripped off.

** Update ** 1/2022 - Many differences since previous review: 1: Turnover in crew has brought new employees who are more vivacious and friendly. 2: Lobby service has resumed, currently orders are "grab and go" as indoor seating is not available. 3: Employees are efficient in keeping up with high volume of orders, both for drive-thru and lobby service. Very nicely done, much appreciation and definitely a returning customer.