Zaxby's

Terrible service. Trinity, the cashier, was new. She'd be ok if she could get some help training but the Co workers are too busy playing on their phones. After 16 mins I was informed they didn't have the Cajun club because they were out of chicken. I said "how...yall literally only sell chicken " She replied "we outta grilled chicken" guess the chicken isn't fresh as advertised...or maybe the grilled chicken comes from a different breed of chicken vs fried chicken. Anywho, no biggie, I asked for a zax snak pac. They never offered to refund the balance as I had already paid, and snak pac is 2$ cheaper. Ohwell...but then they gave me a bbq tender meal....I'm dying here. It's the Benny hill show but inside a zaxbys. So if you want slapstick comedy and like potluck / surprise dinners this is the spot. If you prefer good food w/good service in a timely manner, I'd go elsewhere. Ashame too, nice property and nice building.

Bad service turned good. Had asked that dip not b placed in with food because of germs. Lady recaps order but my food has sauce inside anyway😠I call back manager very nicely listen to the issue and responded in a very professional manner replacing entire meal. Thanks for caring! please speak to corporate about reconsidering putting that sauce inside with the food I had an issue where the container had dirt etc. on it and it was in the food and ended up in my mouth😟 on my chicken. Thanks again I love this restaurant ❤️

Waited in drive thru forever then got to window after ordering 2 sandwich meals. Had ATTRACTIONS coupon for buy one meal get one free which expired at they end of the month. Was rudely told people been printing to these up and they will NOT accept them anymore. I showed them my book and that I did NOT print mine and it says expires 12/31/21. Again rudely says owners will not accept. Last time I EVER come here and will let many people know the same.