Subway

Holy cow---attitude issues! Normally when I walk in to the store, someone yells "Hello" to greet me. Not today! As a small business owner of a food establishment, I know good customer service when I see it. I live here in town and come here every couple of weeks after work. Today, I walked into this Subway and one of the young ladies (blond) said, "There are four sandwiches we are making now, and then four more, so it will be a little bit of a wait." There were two other employees working, one was helping her with the orders and the third seemed new and wasn't sure what she should be doing. I was the only customer in the building. The blonde woman told her to help with the orders. At my business, we always take care of the customers who are there (in store) and certainly accommodate as many people as possible. To watch three people employees taking care of customers while I stood there seemed strange, so I thought that I would probe further. I asked the blonde woman if this was their business model? Certainly, she sensed that I was questioning their methods of helping customers. I absolutely did not have any tone when I asked, but did want to point out that it seemed like a business model that is atypical. She told me that the other orders (probably through the app?) had already paid and they were going to be there in 5 minutes. She was not rude about it, but she also did not have customer-service manners. The employees at my business are instructed to simply apologize to the customer if there is a need to wait. Anyhow, she did get to my sandwich and as the other two were putting veggies on the orders ahead of me, she finished mine and we were checking out at the register. (In the meantime, three other customers had entered and were waiting. Blonde employee makes the comment (pointing to the line), "That's why we needed to get the order done." My response was simply, "Okay." Then she said as she handed me my change, "And I'm not going to apologize." Where did the need to say that to me come from? I was not barking at them when I was there, I had certainly not asked her for an apology (although she should have apologized for the wait). And what did the line forming have to do with getting the previous order completed? Logically, have one of the three employees helping the walk-ins and the other two can finish the app orders. I would have been long gone if this common sense would have been used and perhaps even 1-2 of the others in line. I could have pointed this out to the young lady, but after she made the "Ism not going to apologize" comment, I knew that my rationale would have been lost on her. To the franchise owner of this Subway, I feel your pain. Hiring right now is so hard because nobody wants to work, so you get stuck with employees like this. My guess is that she will not last a month with that attitude. The sandwich was fine, hence the two stars.

If you have the time to drive to a different Subway - do it. Ordered via the app - at 1. Was told the two subs I ordered would be ready at 1:25 - arrived at 1:30 and the subs weren't ready. I was promptly ignored and side eyed by the two sandwich artists. I waited about 8 more minutes before they started on my second sub. The subs we received were made almost completely wrong. The first sub was made so far before the second sub that it congealed into a unholdable mass that I had to eat with a fork and knife - like an undercooked bread pudding. The second sub included items that weren't ordered and excluded items that were sought after. 40 minutes to craft the least enjoyable fast food experience is pretty admirable though! (Check out photo for their bread pudding inspired take on a sub!)

Food was excellent. My sandwiches were made correctly and tasted great. I do have a problem with the fact the 5 dollar footlong deal needs to be on 2 sandwiches and that I have to do it online. It takes longer and I only have so long on my break. Stopping in is quick and you get through the line quickly but online orders are a hassle and annoying. Its sad that subway had to resort to that awesome deal being for just online orders.

So, first of all... As a disclaimer, I have worked in customer service for almost half of my life at this point and I do know what poor, mediocre, good, and excellent service looks like. I wasnt even greeted when I walked through the door even though I was stared at like I had just completley inconvenienced the younger woman that was in the kitchen area of the store. After about 20 seconds she went behind the counter and asked in a very gumpy manner "do you know what you want?" She then proceeded to make my sandwich in an almost condescending manner without asking me the usual "subway questions". Upon checking out I was only asked told my total if I wanted my receipt. There was no thank you, no upselling, just a very inconvenienced employee. I also barely give reviews, but this was just comcompletely out of the ordinary for this location.