Five Guys Gloucester Quays

Ordered a delivery through just eat. Just eat cancelled the order for some reason whilst still giving five guys the money. I called the restaurant and they told me it’s still an active order on the system and the food is ready just waiting for a driver. Five guys then called me back saying the driver had not shown. I drove down to the restaurant to receive my food and was not only greeted kindly, was told that I would have to wait just 2 more minutes as they have re-cooked my order as an apology. This is the best customer service I have received within the food industry. Not only did they call me when the driver hadn’t shown, they gave me fresh food as an apology, even though they didn’t have anything to apologise for. (Other places would’ve given somebody the order that’s been sat for a while). When I got home the food was delicious. Customer service like this goes a million miles and is very rare to find. Thanks again to all of the staff there especially the person I spoke to on the phone.

Our friends suggested stopping off here on our way home from Green Man. I had assumed that Five Guys was just another generic burger franchise. It’s not. They’ve got their own un-fussy decor, very simple menu, very generous portions, and very helpful and friendly staff. If you want a delicious, dirty, American style hamburger with all the toppings you like, and a tonne of fries, and a bottomless soft drink or a thick indulgent milkshake, this is the place. NB no veggie burgers here!

The first time and the last time. Very enjoyable I had bacon and cheese burger 🍔 with fries and the wife had an ordinary cheese burger 🍔 you just don't get 1 burger you get 2 burgers on the both of them and the fries their were loads of them which were lovely and hot compared to McDonald's. In fact we could not eat all the chips because their were so many of them so a lot was wasted. Also we both had a milk shake. But it was pretty expensive both milk shakes alone were £5.65 each and the total amount for the meals came to £42.40 . So me and the wife won't be going their again. But very enjoyable.

We had burgers, fries, refillable drinks and shakes. We really enjoyed them and the staff were really friendly. The only issue we had was that it is pretty overpriced for what is essentially fast food in a fast food restaurant. We ate in and it was still served in a paper bag, with the fries floating around loose in there. Because of the cost, we probably won't go back. In response to the comment made, having fries loose in a paper bag and indeed serving indoor food in a paper bag in the first place just seems like a lack of care for your product. The food is indeed very tasty, but I could eat in a nice pub or a restaurant for the same price and be in a much nicer environment without my food having been chucked into a bag. To each his own I guess 🤷