Taco Bell

I ordered off the kiosk in store and some error happened. My credit card got charged and they refused to fulfill the order because they couldn't find the order. I contacted corporate and stated since the charge was pending they can't refund me. I asked to talk to the District Manager and have not received a call back. Won't eat here again, staff was rude and implied we were trying to steal. Even though I provided proof of purchase.

I don't think that they like special orders here, although special orders are pretty much TB's whole thing. I have a very restricted diet, and my hubby and I love going to TB, because of the customization, we can both get something together. Several times I have ordered burritos without milk products and other modifications, and for some unknown reason, it seems like they just throw in whatever is available. Stuff I didn't even know that TB offered like red corn chips (I can't digest corn) a very spicy pink sauce, (I don't know what it is, but it's gross). It renders it completely inedible, and very disappointing. The worst part is that they are added in clumps, so it's a mouthful of these ingredients, and nothing else. I wouldn't say anything, if this was one time, but it has been 3 times now, and it is starting to feel retaliatory. I am sorry that I have a very restricted diet, but that is no reason to just create something gross so I stop ordering.

Witnessed customers, namely a rude DoorDasher, harass a minor clearly on the spectrum and make this kid cry. This is completely disgusting and that DoorDasher should not be allowed into the establishment anymore or any more then like it with behavior like that. Majority of places like this are filled with underage staff just trying to learn and make their way and regardless of if they mess up or you don’t like them it’s important to remember that they’re all human beings too, and all humans make mistakes. If you’re that unhappy with service to the point to have to make a child with special needs cry take it out on someone else (they make rage rooms) and also that person taking your order or cash in you out is not usually responsible for a mistake, they’re not the ones making the food 9 times out of 10. Regardless though you should never come into an establishment and behave that way, do better! And my apologies on behalf of that DoorDasher to the kid handing the situation.

Idiotic Staff. Lazy and careless. I've been ordering here for the past year and this is now the 10th+ time I have gotten the incorrect order. When I ask for extra anything, I get less of it. Every time. I don't know if the staff can't read or just don't care about their job but this is getting asinine now, the Taco Bell in Hanover does 100% better work than this and they get slammed a lot!!!