Pizza Hut

I ordered a large pizza with bacon, onions and peppers with a salad and soda. The ordered came with the pizza box smashed and no bacon. When I called, the order taker was very polite but then gave me the manager. The manager said that she made it and it will look the same if they make it again because the bacon pieces are really small. I said that I didn’t want that if that was the case. She then said, well what do you want remade. I told her and she said ok, it’ll be an hour and hung up the phone. Worst customer service and professionalism from someone who’s suppose to be a manager. I’ve been a manager in the food service industry for over 20 years, so I normally understand, but this was just inexcusable behavior overall.

For my order to not be burnt and not get the wrong cheese sticks. My stuffed crust pizza was burnt and too tough to eat. My pastas, one of them was opened. Furthermore, cheesesticks were not cheesesticks they were breadsticks with some kind of seasoning on them and my cup of marinara sauce was a little too sweet.

I ordered via the app. Last time on the app, I was able to select "Hut Favorite" as seasoning on the crust. The app did not give me the option to choose this time around. It was very frustrating. Eventually I entered it in the "special instructions" field. Also, it would be useful if there were a way on the app to save your "favorite" pizzas, That way you could pick them with one click instead of having to build the same pizza every time from scratch.

Pizza was burnt. We ordered extra sauce. Dry as dust. Called manager and he told us to go ahead and write a bad review. He doesn't care. Some service afraid to go back and let him make another pie. Don't know what he might do. Never ever here again. 3 /21/17. Approx 6 pm. Check out this pic no one will eat it.......