Subway

Beware of scam! I caught them putting only half the amount of turkey on my sandwich WHILE asking me if I wanted double meat. Uh, if you only give me 50% of the meat of course I want double. How about you stop trying to up-sell me double meat and instead put the full amount of regular meat on there! The meat has been frayed and torn which makes it easy for them to still grab 3 or 4 pieces but they are basically half slices. See the image. I did NOT remove any meat from the sandwich. This is at least 200% less meat than any other sandwich place.

Tracey Mitten owned and operated I’ve never been so blatantly disrespected and disregarded as a person of color than these two workers at this subway establishment. They literally saw me walk in, didn’t acknowledge me. I stood in line but they allowed 3 other people to walk in front of me and serve them first. All spoke Spanish, then the lady in the photo at the cash register was incredibly rude making my sandwich and taking my payment. I know what the word pinche’ means and it was said to me on my way out. I didn’t even provoke them in any way. They need to be let go. Totally disrespectful

This has to be the worst location ever. I made an online order for pickup. There were 3 items I ordered and every single one of them was made incorrectly!! Even on my receipt and the print out, the adjustments were clearly printed. However, once I got home with the sandwiches and salad, I discovered that everything I had requested had been ignored and the whole order was wrong! Do not bother with this location. It really should be closed down or all the staff retrained, including it’s manager!!

I enter this restaurant #11889 at 9:50 pm on 4/6/22 and kept saying hello for 5 minutes. A Latina lady who was working in the kitchen and was listening to something on her phone came and asked me to leave. I reminded her that I kept saying hello since 9:50 for 5 minutes but she said you can leave now then she opens the door and escorted me out of the restaurant. Before I walked out I asked her are you refusing service and she said yes, she start saying things in Spanish (but I don't speak Spanish so I am not sure what she was saying - either good or bad) and fixing the dinning table and ignored me. I asked for her name and she said "No name" and covered her name tag with her hand and said her manager will there in the morning. I don't understand why I am being escorted out of the restaurant (which is humiliation and the terrible customer service) if the restaurant closes at 10 pm and when the door was still open? I would like to let the Subway franchise know this was an unacceptable customer service. I am raised very well in a very respectful and educated family, and I myself am a very well educated Software Engineer and such behavior has no place in my family. Subway franchise definitely lost a good regular customer tonight and I won't be visiting any of Subway franchise restaurants ever again because I rather spend my money where their employees greet me with respect and provides a good customer service and I tip them at the end as a thank you.

Made an online order through the app and went to pick up the order. I should’ve checked it before I actually left the restaurant but I didn’t. I got all the way home and realized they gave me somebody else’s sandwich but yet the receipt for my order was taped to it. I had to drive all the way back and get the right sandwich which was waiting for the other person with their receipt on it.

My girlfriend and I went in to the subway on Preston and Main on 1/12/19 at about 12:00, trying to redeem a coupon for 2 6” meals. We were served by a girl, who was clearly new to the company. When she rang us up, we handed her the coupon. She looked at the POS for about 30 seconds before saying “they don’t have this coupon on here anymore”. We checked and the coupon expired on 2/24/19. I used a coupon from the same page about a week before and there were no problems. We told her that was fine, and paid with $15 cash. Once again she looked at the screen for about 30 seconds and said “oh my gosh, I don’t know what I’m doing. Is this $15” I said yes. She then looked confused for a while longer. Finally I said I could just pay with card just so we could get out of this circus! I can understand being new to a company, but she was totally alone, and had absolutely no clue how to use their systems in any way. I hope this isn’t a new standard for this subway! Edit: I made an order online over a month after the original post and was helped by a different employee as last time. I didn’t notice what his name was, but I do know he had a ponytail! This employee was very polite, and educated on his job! He took his time and completed the second mile service I’m happy to see at a restaurant. Glad to see that my negative experience was a one time ordeal!

FRAUD alert , I ordered by sandwich online via the app on 4th July as they were open till 10:00 PM as per the app. I went to pick up the shop was closed and I was still charged me for the merchandise. I went to store next day and they told me will refund but nothing. I have to sell bank to take care of FRAUD people here.