Mcdonald's

Stopped in at McDonald's on coliseum this afternoon for a to go order. We ordered a Big Mac, a deluxe crispy chicken sandwich, large fries and a large Coke all for $13.79. It took 15 minutes to get through the drive-thru and leave. We gave the Big Mac five stars, was a delicious sandwich. We gave the deluxe crispy chicken three stars, for dryness and a slightly burnt bun. The large Coke was excellent.

I waited 20 minutes for my food. I never left the counter. When about 6 people had gone around me I asked about my order. Nothing special. Two breakfast sandwiches and a hashbrown. They told me that someone else took my order from the counter. (No one did) As the manager was telling me this she threw (literally) the bag of food at me and told me "here's another one!"

Cashing in those points and grabbing the McCafe freebie with a dollar purchase deal on the phone app. Really friendly. Fast drive thru with beautiful drinks and hot food and napkins and straws!!!! Order correct on first pass and I was in and out in good time. Went in to order something else but it was so clean in there I just ate my lunch inside instead of the car. Nice staff.

3rd time within a week that I've ordered thru drive-thru and each time was either the wrong order or terrible customer service. From the ordering process to paying at the window, the young kid was not welcoming nor very friendly, was short seemed as if he didn't even want to be there....typically I'd have assumed it was just a bad day but he was like that the time before. Not a big deal but in a customer service industry and for someone who should welcome or excite the customers experience, he seemed almost annoyed that he was there. Got to the second window after ordering just an egg McMuffin only to be given an apple fritter instead, this is after asking if my order was correct and being told that it was (had to ask because the order before was incorrect) the young lady seemed annoyed that I even asked and indeed I was correct that it was wrong. There was no one in front of me or behind me when I ordered so it wasn't as if they were busy....7:30 in the morning, one simple order that I ended up having to wait an additional 10 minutes for correct order. 10 minutes for one egg McMuffin? No apologies or even a Have a nice day afterwards? I love McDonald's and typically have great service (other locations) but this one not so much.... Management needs to either train better or be trained tfor customer service. I've worked and Managed in the industry for years and that's the number one priority.

Overall I had a good experience but I just went through the drive-thru at around 2:00 in the afternoon so I'm sure things change depending on the time ,but the food was warm the fries were fresh in the drinks were cold and even though there were a lot of cars in line they got us all through pretty fast.

We have to leave and go somewhere else to order. Everything is open but they won't ring you up at register in side, they say you can use the kiosk but it doesn't have all of the menu and they refuse to ring up anyone in person even thou its open. Drive thru is at a stand still and they are ignoring people wanting to order or pick up food. They were just standing around in the back doing nothing. So we couldn't order. Other people were asking for someone to ring them up , lady replied no I'm only doing drive throu and wouldn't get anyone to help so ... horrible, and rude and no one wanted to do their job. I don't know why but won't be suprised if others leave bad reviews or call about it.