Taco Bell

This Taco Bell location stands high above all others I’ve been to. I have a pretty complicated order (substitutions and removing ingredients from items), and my order has ALWAYS been made correctly. Other Taco Bell’s fail to make my order right and take twice as much time. This location is always accurate, timely, and very friendly. I’ve been to this one with friends from neighboring cities before, and now they drive the extra 10-15 minutes just to come to this one. Miranda especially provides great customer service!

They continue to offer some interesting new items, but then discontinue them in 4-6 weeks. Multiple times I have spoken to managers about tasty new items that are suddenly off the menu and even they were frustrated. Two of them did the quickly discontinued items had become their biggest premium items and customers continued to be upset they were no longer available. Prices also continue rising significantly. Unless you buy very low end, very basic items, the food is becoming seriously overpriced!

Last time I was there I waited 25 minutes in the drive thru line only to be told the credit card machine was not working. Why not have someone come outside or post a sign somewhere as to not waste peoples time? Today I was there for a grub hub pick up and the lobby is normally open for pick ups. So today I waited in line ten minutes to park my car (the parking lot only has one entry and pretty much forms the drive through line- no escape). Come to find out lobby is not open today for pick ups. I chose not to get back in line to get my order through the drive thru because the line was now in the road at this point. Unfortunately grub hub was unwilling to issue a refund. So Taco Bell got my money anyways. I know it was my choice to leave, but if you saw that line- you would have left too. I specifically chose the pick up option to avoid that line. I know this review won’t change anything. This Taco Bell is busy ALL DAY despite the inconveniences. But the frustration they have caused me the last two times I went when I’m just looking for a quick no hassle dinner is immeasurable.

Will update accordingly. 3 stars because I do like the place, however, their hours are not correct at all. Went to get food tonight (Feb 5), google says they are open until 3 am, it's about 1 am when I arrive. Lights are on, can see people inside just chillin', but the store is closed. Why are the hours posted not the actual working hours? When does the store close on Friday and Saturday nights? Edit: The staff is awesome as I've never had an issue. Just an issue with the store hours being not as they say.

The second time going there and still I cannot get a proper receipt. I don’t know why they just can’t give an actual receipt. I ordered on the app for ice tea and they tell me they just ran out of tea when I go to pick it up. I said I’ll take the pink lemonade. I get to where I need to be and find that I don’t have pink lemonade I have something else that I can’t even drink because it is so sickening sweet. Part of my value meal I ordered the cinnamon twists and it wasn’t even half full. I guess I can never go back to this Taco Bell again.

Half of the people complaining don’t realize how severely understaffed this store is. Managers are always willing to comp meals and other staff are always moving or busy with what they are doing. Food is as good as is for taco bell and the wait is long but the staff is great especially for all of the problems this store has been having.

Why does this location in Fenton ALWAYSSSS close 10, 15, sometimes even 30 minutes previous to their closing time!!?????!!!??? Can management uphold their worker’s to their responsibilities?? I have worked fast food/restaurants before and I know it’s not always fun when someone comes close to close… but That Is Your JOB!!, what you’re getting paid to do, AND functioning business hours!! This has happened on Multiple, multiple occasions over at least 6 months!! The employees also are standing right there, notice you when you pull in… then they flee from view of the windows!! I now have a degree and if I was to perform in that way at my job, I would lose my license! No matter the pay or type of during high school/college jobs I’ve had, I’ve always had good work ethics no matter what. Now if I’m wrong and you close at 130/145; then forgive me but correct the hours advertised online! I hate complaining, but as a nurse working late shifts, tired, and hungry; I am disappointed at always getting let down. Good luck to all!

Waiting to order behind another person. Waiting....... waiting....... lady with dark curly hair finally says we cannot order inside. She seemed annoyed/cold. No sign..... how were we to know. Person in front of us waited a lot longer. I quit going for a long time because of the wait time. A few years actually.