Cook Out

*Edited to reflect audio from my Garmin GPS dash cam. With GPS. Saved the files. Won’t tell you if they don’t offer something: let you order, pay, and will just look at you crazy when you’re sitting in their drive thru waiting for the rest of your order. Food was wrong, as always. If you like Dick’s at Myrtle Beach then this is the perfect spot for you. Here’s a pic of their “steak style” burger…. Looks really… yeah. No. Just bc you hate your job doesn’t mean you should do it poorly. Respect yourself. PS: @cookout corporate, we can tell you copy and paste the same response for months. Don’t. Edited to mention: Audio on the recording from my dash cam (with gps, date, time) shows the employee even asked follow-up questions for my omitted order items. Best of all:I was told TWO DIFFERENT TOTALS and charged something $5 MORE than the higher amount they said. May explain why the lady (mgr?) never gave me the receipt, even after I asked. Get your receipts and double-check your charges, y’all.

Told the young lady I was a pescatarian and I only wanted a cheese quesadilla tray . Took a bite and swallowed and 30 min later I projectile all over my dash board … they made it with little piece of chicken in it!!!!! This is so wrong on so many levels, can’t stop throwing up and my head hurts so bad. Headed to the nearest hospital because I haven’t ate meat(chicken, pork; Turkey, or steak in 3 years)

This isn’t a food related complaint more so a company related complaint I’ve been coming to this location for over 3 years and the employees deserve so much more, there is one girl that works her tail off every day I come and she is so polite and has the BEST costumer service every time. I’m not sure if there is a staffing issue or what but I make sure to tip that little girl (works on the outer lane) every single time because I see how hard she works every day and never has anyone to help her out, as a company providing help to your employees as busy as this one is you would think maybe shutting down to give your employees a break until you hire actual staff so you don’t over work the ones you still have. Keep up the great work employees !!!

I honestly wish I could have zero stars however the site does not allow it. After they got my order wrong 3 months ago I decided to give them another shot tonight. I ordered my food which came out to be $51 dollars and some change. I asked the sweet lady at the window if she could repeat the order to make sure it was correct. After confirming the order I proceeded to pay and also left a tip for the young lady at the window. I skimmed thru the food real quick and headed home. When I got home I realized I didn’t get 80% of my order and I also got someone else’s. I immediately called the store to speak to a manager. I called three times , no one answered, all three of the calls were ended after ringing a couple times. So I went back to Cookout to speak to a manager face to face. The young man that I spoke with was extremely polite and reassuring that the problem will be handled and I would have my food. After waiting about 5 to 8 minutes the rest of my food was brought out so immediately I checked the food. To my disappointment I was still missing some food. I will never order from this Cookout again. This is completely unacceptable! I am a manager in the food industry as well so I understand how things can get complicated and stressful from time to time. However something needs to change!!