Baskin-robbins

Really a way to start a new business. Have two people working and also knowingly know there are people waiting at the drive through....... We waiting for over ten minutes for someone at the drive through. No one came through. Went up to the drive through window and needless to say these kids had the nerve to acknowledge we were there, but not take our order. You guys were literally just standing around. Hope your bosses know that you guys are taking their money and not working like you're supposed to. I get that it gets busy and there are tasks to be completed. But literally you guys were standing around just talking and not paying attention. The fact you guys looked through the drive through and continued to do nothing.....made us want to come inside and say something. Kids will be kids. Can't teach stupid to not be stupid .

It's disappointing that they close at dark now. It's understandable, because of the insanity of this town we live in, but still disappointing. If you go here after dark, you won't be able to go inside and look at all the wonderful flavors. You're at the mercy of the drive thru sign with only the ice cream names, no descriptions. Sad for all of us, but especially the kids. However, the ice cream is still the best in town.

Never order a cake online! I ordered my cake on a Thursday and expected to pick it up Saturday morning as stated in my online confirmation. Imagine going to pick it up and, NO CAKE! The manager said that the girls who were there on Thursday never printed the ticket and she never got the order. She tried giving me two other cakes to make up for it. Thankfully I got a full refund in cash after paying for this online. Do not expect to special order something and have this order fulfilled. Instead I went to Dairy Queen where I got what I wanted, quickly.

We visit this Baskin Robbins pretty regularly, and the manager, Grace, always goes way above and beyond. She remembers our names, likes and dislikes, last year’s cake orders!! I really appreciate her kindness, help and patience!! She’s one of the reasons this Baskin Robbins has such a small town friendly and welcoming feel.

This particular Baskin Robbins appears to have very poor management. Last week we visited at least 3 times and they were out of nearly every flavor of ice cream. Tonight we went back for a cappuccino blast, and of course, they were out of cappuccino mix. How can they consistently be out of every product they sell? To add insult to injury, the employees are often quite rude and unprofessional. It is very sad that one of my favorite places is unreliable and basically not usable in my hometown. It appears that if I want to get any kind of ice cream from Baskin Robbins that I will have to do so in Santa Fe.