Panera Bread

I called for a pickup order. I ordered a flatbread pizza, half grilled cheese sandwich and cup of tomato soup. When I got home the pizza was there and a bowl of French onion soup and chips! So I called and they made the replacement with the proper food but I had to make another trip. The quality was very poor, also. Won't go back again.

First and last visit to this location. There was a short wait to place our order, but that was made longer when ALL of the cashiers disappeared after the people in front of us ordered, There were 2 couples behind us at the time, but that didn't seem to matter to the cashiers. The cashier that did come back to the registers managed to take our order with all the personality of a limp lettuce leaf. She did manage to ask us if we wanted the 99 cent pastry, but that was about the only interaction we had. No "hello" or "good afternoon" - just "what do you want". After she gave us the receipt and a coaster to alert us when the order was ready, she turned away and started making a blended something that was not ours, so we went to a table to wait. The sandwich was served on a warm plate which worked since it was a warm sandwich. The salad my wife ordered was in a lukewarm bowl, which was also on a warmed platter. Not the best temperature for salads. I asked about the drinks and was told that the cashier handed the cups out, so after placing the food on our table I went and stood at the cash registers. The girl that had such a great personality was still making a blended something and didn't acknowledge me even though she looked back and saw me there. The lady that had told me to get the cups from the cashier came past and got the cups for me. As we ate a fairly un-Panera quality meal we watched one person spend several minutes sweeping away the bagel crumbs from a counter, and then sweeping away crumbs from another counter. He moved as if he was stuck in molasses, but at least he was doing something. Other people behind the counter were leaning on the counter and chatting with their co-workers, hands in their pockets, looking as if they were customers in a food court rather than employees of Panera. If I had done that in any f the food service jobs I had, I would have been fired, but I guess they don't have time for training at this store. A black eye location for Panera. I will try Panera again, but NEVER at this location. When I am treated as an interruption, not a customer, I will tell everyone I can reach to STAY AWAY FROM THIS STORE. There are plenty of eateries in this area, and they LIKE to have customers. Sad to find out that Panera does not. But that may explain why all of the other restaurant parking lots were full while Panera had less than a third of their parking spaces filled.

Ate there today with my husband, order was prepared wrong and wait was long. I ordered broccoli cheddar soup in a bread bowl and was served mac and cheese in a bread bowl- Had to wait again while they corrected my order. Overall dining room was a mess, food all over floor, tables not cleaned. Husband used restroom which he said was disgusting. For a $30 some meal for the both of us was disappointed. Will not return to this location.