Second Cup Coffee Co.

The staff were friendly, and there is plenty of seating and plug ins. However I blistered the roof of my mouth pretty bad, as the almond milk was scalded. In the end they did remake my drink, and were willing to give me an ice cube for my mouth when I asked. I suggest being very careful or asking for less hot, just to not do what I did. I forgot that second cup can steam it quite hot. I could tell they really did care about doing the best they could, and I understand that is just the way they do things there. I wasn't a fan of the coffee, so I probably won't go back, but if you like second cup, I think you'll like this place.

I've never been crazy about second cup to begin with, I think they use a lot of powders and mixes instead of syrups which makes inferior drinks compared to somewhere like starbucks. I especially avoid the chai as it has a weired bitter taste, kind of like raw flour. My guess is that this comes from some sort of thickener in the powdered mix? Although who knows, I just dont like the chai. Also I find a lot of their holiday/specialty drinks are just plain weired (for example, holiday london fog has cherry flavour in it). However, there are a lot of people who really like them, so I'm going to have to give Second Cup props for creativity, I just havent found one that I really really like. However, personal taste preferences aside, this specific Second Cup location has terrible service. They're inefficient and understaffed. Even simple drink orders when it's not that busy take forever. I work across the street and if I want to get coffee on my 15 minute break I have time to make it to make it to starbucks and back even if there's a crazy lineup. If I go to second cup and there is any more than one person in line, I'm going to be late getting back to work. In addition to being chronically understaffed, the employees just seem.... miserable. It doesn't make me feel good to patronize businesses where the staff are never happy or friendly, as usually it means there's a huge problem with morale, which can almost always be blamed on horrible management.