Taco Bell

Knowing that the line is awful at this Taco Bell, we ordered online, only to get there and find that the doors are closed. When we called, guy in the store sees us and makes eye contact but won’t bring food out. Says we have to wait in the drive through line. 40 minutes later we are still sitting here. I’m writing this in the drive through line.

I have lived in Durango my entire life and have been coming here since I was in toddler gymnastics, never had issues before about 6 months ago. Unfortunately the night shift at this location has absolutely gone to the pits. I order online thru the app and tonight was the 3rd time (at least) that my order has been missing food, usually the entree. I have called to let them know and had they were very apologetic and replaced my food no problem the first two times (I know, why go back a third but its the only vegetarian fast food and we work 10 hour shifts) even giving me taco coupons for my inconvenience. They were understaffed and busy, I understand. Same thing happened again tonight and when I called to let them know the woman who was put on the phone had the WORST attitude I have ever been on the receiving end of. I understand that customer service jobs are overworked and under appreciated, I always try to be polite and understanding with them but this woman obviously needs to find a new career, far away from the public. Not only am I missing my dinner (and am out $10) but my night was completely ruined by her.

The grille was closed so couldn't order off a good part of the menu. Felt really rushed and the food wasn't as hot as it usually is. Was disappointed in this particular experience. Though it may have been like this because it was at the end of the day but if youre open I expect food and service to be the same through out the day.