Little Caesars

Worst customer service and app in the HISTORY of food service. After waiting almost an hour past the latest delivery window my order was canceled. Little Ceasars said it was because doordash never showed up, doordash said it was because the store was closed after being on hold for over an hour with both customer services I still have no food. I will no longer be using EITHER little Ceasars or doordash again.

Yesterday (02/25/2022) I request a delivery. First and foremost, the driver was late and didn't keep the food contained in a hot/cold container, leaving the food cool. They had also forgotten my 2-Liter Mtw Dew. When I tried explaining to the driver (who couldn't speak English) they refused to go back to the store to pick up the beverage. I called the store and was told that I needed to call Doordash to file a complaint.(I will add that whoever was on the phone was absolutely rude and wanting to shift blame quickly without a simple resolution) So I called Doordash (which on the flip side, were very polite and willing to help) and informed me that I needed to call Little Ceasers Customer Service in order to make the refund request because I made the order through LC not DD. Sadly I didn't get a Little Cesar's Customer Service Rep to pick up, nor did they call me back that evening. So the next day (02/26/2022) I called the Little Ceasars store to explain the situation, which they kept cutting me off and saying that Doordash is lying and didn't have my info so they could refund me. I requested the number to call after having to telling the manager to stop cutting me off and let me finish my complaint. I finally got a rep to pick up my call and put in the refund request (funny because that store manager said that Little Ceasars wouldn't have my order info). Sadly I was informed that I may not get the full refund and that it may take up to 7-10 days just to get it. This has been an extremely disappointing experience for a company I enjoy. I may try again but I'm avoiding the University Store in Des Moines, frankly you should too.