Jimmy John's

Great customer service. A new driver lost/didn’t deliver/who knows my order and said they delivered it but I never got it (on the app). I called in and explained the issue. They said that they would have the manager call in the morning as both the driver and the manager had left for the evening. The next day the manger of the location called me and offered me a credit and to tell me that he would figure out what happened. I was happy with that, l was also hungry, so I asked if he could send me my order for lunch lol. He agreed and all was well. The food arrived early, and I called Jimmy John’s and asked for the manager to thank him for his help with sorting out the problem and they said he was out handling a delivery issue from yesterday. I said yes, that’s me. They explained that I probably just met him because he had delivered it himself. Now THATS customer service. Thank you Mr Manager from Jimmy John’s you have a great Team.

I haven't received my sandwich yet and will edit upon receipt to at least comment on quality. Order Submitted 12:51, received 12:53. I called at 1:05PM when I realized that my contact information wasn't correct. The system didn't state that the order had gone out, but the individual said he'd have to contact the delivery driver and asked what the delivery address was going to be. Did not ask for the correct contact information. Okay... I guess that's acceptable... At 1:32PM I called again to make sure my order was received since I've never had a Jimmy John's order take this long. I received the most flippant response of, "If you placed the order, we got it." I'm not sure who's training these kids, but it's unfortunate because unless they intend on working there forever, the skills they're acquiring will not get them anywhere. It's now been over an hour since the order had been placed and I'm not sure if I'm more baffled or hangry at this moment.

Do not order from this location. I ordered online, did the spicy east coast Italian combo with a LARGE fruit punch and bbq chips. Order got here and the drink was a medium. I told the delivery driver when he arrived and he said he would tell the store when he got back. I called the restaurant to advise them of my issue and they insisted that on their end it was a medium. I told the “manager” at that time that I have an email confirmation showing that my drink is supposed to be a large. I specifically ordered a large because I was parched. I asked if they could bring me my correct sized drink and the “manager” on duty hung up in my face. I called back and was instantly placed on hold and then someone else picked up the phone, at that point I didn’t even want the food anymore so I requested a refund. They told me that they would come back to pick up the food if I wanted a refund, I told them to come as I did not eat the meal yet. They were willing to come back and pick up the food because I requested a refund instead of just bringing the correct sized drink that I paid for. Having said all of that I am extremely displeased by the service received here today. The company I work for did a large company order just yesterday and this location had also forgotten so many items on the order (was not aware of this until after I ordered). On top of all of this the delivery took almost an hour. I mean this is not like jimmy johns to take an hour to deliver one meal. I purposely ordered from here today because of convenience and I purposely ordered a large drink because I was parched. None of my expectations were met. There was also no empathy towards the situation. I called corporate and explained my encounter and they were able to see the large drink I ordered on their end and were confused as to why the store could not. I will never eat here again.

Came in with my golden retriever and was told extremely rudely “you need to leave NOW.” Berated about the fact that this was a “restaurant” and the dog was not allowed on the premises. And we totally understand that policies differ from place to place, but the approach was brutal. Can’t speak to the food because we were rudely kicked out.