Dunkin'

I typically do mobile orders and sometimes place them for pickup inside rather than drive thru if the line is really long. I thought this was faster, but the problem is they don't make the mobile orders inside unless you tell them you're here and waiting for it. However, it's impossible to get anyone's attention and so it ends up being more difficult. The point of mobile orders is so that it's ready waiting and I just grab and go. It makes no sense. If you're doing a mobile order always do drive thru pickup so they have to make it and give to you.

Being Sunday morning I thought I'd treat myself to something special for breakfast. An hour later here I am eating a cold sandwich, drinking cold coffee, writing this review... I had to return to the restaurant twice, for a total of three trips; and pay for the difference in their mistake, as well as explain the problem 20x. I ordered 2 sandwiches and 2 hash browns. When I got home I noticed a sandwich was missing. So I went back to the store. Apparently I paid for only one sandwich, though I ordered 2/$6, not 1/$5. So I was asked to pay the difference of $.81. I didn't have my wallet on my during this second trip, and was told to go home and get my wallet for the $.82. I fetched my wallet, returned; explained the situation 5x more times, and was charged the $82. 5 minutes goes by, without my sandwich being ready; and then over walks this very stoic manager to just say you're not getting a sandwich you didn't pay for! All 6-8 employees in the restaurant had been there and were on board with what was happening, but her!? She then quickly asked to see a receipt, like she was ready to be quick with some certain further refusal. I showed her the receipt I had for the difference I'd just paid, and she again continued to refuse making the sandwich. I and 5 other employees then needed to clue her in to explain I'd paid for their error 10x more times. By the time I got the sandwich I did not want to eat it for several reasons. First because there were customers in the restaurant when I returned the third time and went inside. They needed to hear all this 10-15x times over; I was embarrassed, nervous, and lost my appetite. Add that to the level of incompetence at play and I began to mistrust their ability to properly prepare food(.) And then at that it was the stoic lady finally relented and made the sandwich, but what exactly was she thinking I really liked or trusted about her, especially when then she handed me my sandwich with a smart look on her face!? The dog did not get that sandwich! It hit the trash when I got home and became a huge waste of time, money, and good resources to start the week off with!

Went through the drive through, the staff obviously didn't know whose order was whose even though there was only 3 people in line, and gave me my 3 and 3 coffee that was lukewarm, and had no sugar and creamer. Worse, the coffee was the worst coffee i've ever tasted, old and burned. Didn't think to check before I left as I couldn't imagine screwing up a simple cup of coffee, won't make that mistake again

Never opens on time. Do NOT place an order online without making sure it's open. Apparently this store opens when it feels like. DO NOT expect it to be open at 330 because so many times I go there and it's closed ...no one is there. If I could give minus stars I would. This store needs staff improvement.