Basilco Restaurant

The buffalo chicken pizza used to be my favorite from here. Got it tonight and it had I think pesto? on it or something very strong that I've never had on a buffalo chicken from anywhere and it was disgusting. Uneatable level of disgusting. At least put on the menu that thats how its now made. I would have never ordered it had I know

I bought a Groupon for two specialty pizzas and when I arrived at the location it was closed. I asked a restaurant by them what happened and they said they have been closed for three weeks. I contacted Groupon to get credit for what I bought and I only received 8.80. Even though I paid 20 for the Groupon.

I was interested in this place because of their gluten-free pizza options. We tried calling in our order which was a gluten-free baked ziti pizza and the person who answered the phone had no idea what I was asking for. This person clearly had no business working at a restaurant when they don’t know their own menu. He told me “I see a gluten-free cheese pizza and a gluten-free gourmet pizza” fully pronouncing the t in gourmet. I quickly realized this person did not know how to take my order and I decided to place the order online as I had seen there was an option to do so. I placed my order for a gluten-free baked ziti and a gluten-free bruschetta pizza with a special note saying *I have a gluten allergy. We waited over an hour for our food which is not an issue although it does become an issue when we wait that long and don’t get what we actually ordered. When my husband picked up our pizza he double-checked to make sure it was gluten-free because the same clueless person who answered the phone was handing out the pizza orders. He tried to make my husband pay for the order when it was already paid for online. My husband went back inside to pick up our CORRECT order and asked once more whether these pizzas were gluten-free because someone has an allergy. He was reassured three times that these pizza’s are 100% gluten-free. After getting home and eating more than half of the pizza, I became extremely ill and realized that the pizza’s we ordered and made sure FOUR TIMES would be gluten-free, in fact, were not gluten free. Both my husband and I made it very clear that there was a gluten allergy and two people lied right to our faces saying they were gluten-free. This place does not care about any of their customers. They do not hire competent employees, their kitchen is slow and makes you wait over an hour and 1/2 for pizza that 99% of the time is not what you actually ordered AND they don’t care about allergies. All they want is your money. So if you want to order food, wait an unreasonable amount of time for this food, get the wrong order, get lied to, and get poisoned when you have an allergy, Basilico's is the PERFECT place for you. Upon calling them to complain about what had happened, the manager insisted it was my fault for not having selected a place that takes more consideration in preparing gluten free food. I have never once gotten sick from cross contamination so I insisted there had been gluten in the food I was served. After arguing back and forth for quite some time the manager admitted there is no gluten free pasta in house which "could" be why I got sick. No sir, that is the exact reason I got sick and it was clearly labeled as gluten free on your menu. This place is a joke. Based on other reviews they don't take food allergies seriously which is a major issue considering their business revolves around food.

This place should be called Basura and cross contamination. Dirty floors. Dingy and chipped dishes. Psycho and disgusting girl, answering the phone. Terrible delivery, service. Food, is far from Italian, let alone, Gourmet. Burned pizza, over cooked pasta. Burnt, garlic nots. Flavorless entrees. Seriously! Close this place and put a Domino’s, there. At least, you know what you’re getting, other than food poisoning.

Pizza was an hour and a half late the first time. Wasnt bad pizza, so I decided to give em another go. Despite them showing up on Seamless and being ONLY 6 MILES AWAY, manager refused to deliver the second time, as they claimed we were "too far for so little tip" (it was the standard 15% tip + delivery fee for all app purchases). Sounds like the manager is a braindead moron and unable to make competent decisions.