Charleys Philly Steaks

This was our first and last visit to Charleys Philly Steaks. I understand it the holidays so we didnt mind the 20 minute wait in line. Our order was $27.34 ; 2 drinks 1 small fry and 2 regular sandwiches. The young girl "LAURA" was inappropriate, rude , discourteous and so disrespectful. We order our food and waited on our sandwiches, once we realized we weren't given our French fries, I had to go back to LAURA... I told her with my receipt in my hand, we had not received our fries. She pointed to some random fries on the counter!!!! I saw them there earlier because , like I said, we waited 20 minutes... i assumed they were a sample display because there was some random bacon fries with a fork in them sitting as well.... LAURA ignored me and again pointed to the old fries... I told her , I would patiently wait until some fresh fries came up that a crowd of individuals hadn't walked by the fries on the counter. It is with high hope's LAURA receives some customer service training. This is LAURA in the photo, I took while at the eating establishment. We do not want young people fired, just educated to work with the public. I was visiting from California.

It was a good experience. I made a request for the cook to prepare my chicken philly sandwich where he would clean the grill, use clean utensils and not cook any other meats in order for me not to have any other meats mixed in because I do not eat other meats. They did goodddddd. 🖐👍to that Joshua B and that Saturday crew.