Pj's Pizza

Normally I would give PJS a 5 star as it never disappoints the food is so delicious!!! I’m not sure what has happened over the past couple of weeks but since this was the 2nd time in the past week I couldn’t help but post since calling really gets you no where as far as accountability. The first experience was finding a hair in my pizza. I got the small 7 inch pizza and on my 3rd slice I pulled a long black hair out of my mouth, I am blonde. I was not mad but I knew that the dough is pre made so I wanted them to know. I did not ask for refund or replacement but after the woman on the phone kept talking in circles and saying things like “stuff happens, accidents happen” yes they do but hair in food is almost no acceptable in my books. Now today. I order a club sub, quite often. I ask for no ham. Normally this sub is full of meat, Mayo dripping so never have I thought to ask for double or anything nor extra add on’s. I get my sub today and could not believe that this was made this way. I did call for a replacement as I couldn’t believe it and I felt like I was wrong in asking for one. Hopefully this doesn’t continue happening because I would be upset to not be able to call on PJS !!!

UPDATE TO PREVIOUS REVIEW - New owners! They are doing a much better job with their pizzas and their customer care. The pizzas are much nicer looking and thr crust has improved. The delivery drivers are also taking care to protect customers when the county health office has mask orders in place. I am impressed with the improvements the new owners have made. Hooray!! ORIGINAL REVIEW - The pizza is better than normal but I am still disgusted. A few year ago I submitted a review for Tanos where I described the pizza as horrible. Tonight the pizza we had delivered was actually quite good. Unfortunately at a time when COVID19 is infecting 10% of those tested the delivery driver showed up at our door without a mask. Any other business that I have worked with that has delivery or curbside pick-up has contact employees masked up. I will not order from Tanos again until they change their delivery protocol or the pandemic is over.

Placed a scheduled delivery for some pizza today during the Packer Game. Got a call about 10 minutes prior to my delivery time to let me know they accidentally overlooked our order. They gave an update it was going in the oven, needed about 10 minutes to cook and they'd send it right out. They apologized numerous times on the phone and again upon delivery. Our pizza was extremely fresh, hot and delicious. Super appreciative for the transparency, ownership of the mistake and prompt service to remedy the situation. Way to go PJs! Awesome! Go Pack Go!