Dunkin'

I love DD for my coffee stop but I gave 3 stars for food, They always seem to be out of stuff. I gave 2 stars for service because it needs to be more friendly! Try smiling and listen to the customers instead of shutting the window at drive through after handing items. It's like bye! Atmosphere is effected by the customer service. No one feels comfortable in a place that looks like no one wants to be there! Smile it doesn't cost a dime! Overall is a 4 star because I love the coffee ☕️

Always fast service at this location! It is conveniently located. Customer service here is superb! We recommend the Butter Pecal iced coffee, salted caramel cold brew, hash browns, avocado toast, blueberry glazed donuts, frosted donuts, chocolate caramel donuts, and a 15/10 goes to the snackin' bacon!! It's absolutely delicious

Overall the service and atmosphere were great. The guy helped me pick a sweet iced drink which was OK. He even asked me to taste the drink before I left to make sure I like it bc if I didn't he would make sure before I left I would be satisfied with my purchase. So this is the only reason I give the food a star 🌟 rating. Just from the service and the atmosphere, I give this place a 4-star rating they know how to take care of their customers. Now what I did not like were the donuts. I got half a dozen just to taste 6 different ones. All were nasty at first bite, so I will stick to Krispy Kreme for my donuts and Starbucks for my iced white chocolate mocha drink 😋. Sorry, Dunkin but I gave you all a chance.

This used to be my favorite DD! Now it's at the bottom of the list. New management and new employees, they're absolutely awful!! Can't get an order right, the wait is forever. I even complained on DD website, never got a reply and things have got much worse there. I grew up in MA so I've been drinking DD for a LONG time. But this location out of ALL the locations I've been to from NE coast to SE coast, this really is the WORST! And it's obvious they do not care about customer service at all. Very sad because it's the closest one to me without driving over 10 miles to next one, unfortunately I will probably be a customer at Starbucks when they open in the future in Conway. Right near the DD. I've never been a fan of Starbucks but if customer service and orders are correct I will most likely be their customer 🤷‍♀️ If corporate called me back and tried to resolve the situation I would stay as a customer, but that didn't happen. Very unfortunate, my family won't go there anymore either. And all of us went multiple times a day everyday! Change management and staff!! They dragged your store down into the ground, fix these issues before you lose more customers. Upset customer

This place is either so good or either so bad, no in between. Also when they have you wait in the morning for rush hour you’ll literally sit there for a good 15-20 minutes watching all other cars pass by. Which is understandable however they just bring your coffee out like you didn’t just spend 20 minutes waiting.