Kfc

I love KFC, but the staff at this one was painfully slow... Ordering meal to receiving took over 15-minutes for a single piece of chicken.... Good thing there weren't as many customers as the In and Out Burger next door. Tables, floor and fountain machine we're dirty. Nowhere clean to sit down. It looked like someone tried to change the trash, but they left several plastic trash bags on top where the serving trays go.

I don't really like writing bad reviews but this off is just awful. I always have some type of problem there but don't want to drive across town to get dinner on the way home with 2 kids in the back. I ordered the 13 piece family meal and the Nashville hot basket. She told me the chicken was not ready and would be 10 to 15 min. I was already stuck in line and couldn't get out so fine I ordered. It took 20 min just to pay and she asked if I still wanted to place the order. Of course I did or u wouldn't have ordered it. I was then told it would be another 5 minutes. My food came out 40 minutes later. My kids were irritated and wanted to go home so I didn't check the order which is my bad. I got home and they forgot my nadhville hot basket. I'm not putting the kids back in the car and driving back down to fix my order. I'm going to have to go in tomorrow if I'm around just to get some chicken tenders. This place is always slow and off. New management is needed asap.

I know working in fast food is not easy at all. And I always try to put myself in their shoes. If we had to choose convenience verses service the one on Contra Costa wins EVERY time due to service alone. Was told that the cook left 40 minutes before close. They had 4 chicken legs left and THE MANAGER said I had to pay $13 for those 4 legs while some dumb female was screaming in the background as if she was in a mental hospital. They act as if you are bothering them coming to the damn restaurant. Where are the corporate heads? I know businesses that if this was going on and even one person was reported, corporate would be in there as a customer morning, noon and night to see just what the hell is going on! And these people prepare your food?? Never going back to KFC on Monument in Concord CA ever again!!!

Food was poor. Lemonade was warm with barely any ice. It's 100 degrees out! Customer service was terrible. When I asked the drive through customer service rep a question about my order she acted as if I inconvenienced her in some way . Rolled her eyes and loosely answered my question . Sensing the tension I smiled at her and said thanks- she just stared at me. I'm sorry that I inconvenienced you with my business. It will not happen again, I promise that.