Dunkin'

I stepped into this Dunkin Donuts for the first time in a while. Happy to see a decent amount of staff working. As I waiting for my order, I stood by "pick up station". I saw many on the go orders processed at such a good rate. Of course I was waiting for my food and the employee by the name of Peter acknowledge my presence and asked me what was my order, so I didn't have to wait longer as the sandwich station was a bit backed up. THANK YOU SO MUCH PETER! Please give this guy a raise for the excellent customer service he provided this morning of 4/1/2022.

I went with a group of friends at maybe 8pm for ice cream. The employees had put away all the ice cream and seemed a bit angry to have to take it back out. If you're going to be open late, you should not be cleaning up this early (after all how many people really would visit that late at night for a donut instead of ice cream). It tasted good though.

The staff is SOOO friendly and absurdly quick. I went on Saturday evening and It’s was so cute. They have customers of all backgrounds who come in everyday and it’s like they’re family. The managers name was Peter and he is so so nice. The other worker was a teddy bear; he looks like a NFL player with all the earrings and tattoos but he was giving children free munchkins and ice cream and feeding puppies. The only issue is they rarely have anything in stock and the bathroom is always closed. The donuts are not that great either and mornings are very very busy. I am always waiting in line which go to the parking lot everyday. If you don’t go when it’s packed and busy it’s like the best place ever.

Every single time I go grab breakfast to head into work, I leave with less items than I paid for. Only once did they accommodate me. I’ve lost a good amount of money on items that I never received. I don’t typically speak up and say these things, but even the customer service is horrible. The representative I was just speaking to told me to hold on so she can take a personal call with someone else while she was on the phone with me like if I’m not at my own job working. I more than likely won’t be returning, but if I do it’s because it’s close to my work..

Food was fine, typical Dunkin'. Everything that was supposed to be hot was hot. The self order kiosks did not work. When trying to make a payment it appears the payment module was not paired with the ordering screen. I tried both of them and I was not able to pay with Google Pay through my watch or with my debit card. The line moved fairly quickly, compared with other Dunkins' I've been to lately. This location does not have a drive through.

The staff here are not only above par, but they treat you like family and work hard to give you a great experience. Everything is fresh and clean. When I told them about my experience about the other Dunkin on Van Houten Ave, they turned my frustrated experience into something both myself and the entire staff laughed about.