Dunkin'

Nice staff with a regular Dunkin menu which is okay. The best part about it is their antique sign. It can get a little busy during the morning rush and on Saturday when the farmers market happens but The staff are really nice ( and a bit overworked) it is little strange that closes at 2:00 p.m. though

First, I'd like to say that dd has always been a favorite since I was a kid in Catonsville, MD. Over the years it's likely I've spent enough money at the various locals up & down the Eastern seaboard to have owned one by now..:-) Lately there seems to be a trend with different locations that the customer is not the most important in keeping a business like dd going? To some extent, it's how the employees treat the customer that greatly contributes to the success or failure of a business. But, if a customer is treated poorly then there's a problem! If the owner is reading this plz understand this is not meant to tear down this particular store. Simply want to bring to your attention things that will cause me not to solicit your store on High St. again. This past Saturday in Chestertown was the open market, which happens every Saturday. 100's, perhaps a 1000 or more visit the area for this event. DD is just 1 of several places to get coffee & goodies to make your visit enjoyable & memorable. I decided to get my usual Med. Darkroast coffee & a Sourdough Breakfast Sandwich (toasted dark). Now, over the past few years I've enjoyed this breakfast or lunch quite a bit. I always ask for it (toasted dark). A simple request that few get right..no idea why? The girl that was prepping sandwiches at this location seemed to cop an attitude & decided to dry the sandwich to the point of no longer being toast, but rather, large croutons. The 2 round eggs were placed N/S on the sandwich, rather than E/W to flow with the elongated bread, with my 2 very small pieces of bacon & something that resembled a piece of cheese. Rather than create a scene I managed to go ahead & crunch through it. (Worst yet) I must say though, this girl took the award for "don't ever come in here again & tell me how to make a sandwich". Well, mission accomplished! My business with that store has ceased going forward. I will take my business elsewhere from here out. As a business owner myself & being a professional customer service person this should be addressed & this girl helped to understand the proper method for handling any special requests & how not to tick someone off & lose business Kim

Service here was okay. We were here early for a field hockey tournament. The store was opened late and we had to come back later. When we came back our pickup order was not ready and it took a little bit of time to get our food. I think that day the staff was mostly young people who were not yet very experienced.

Moved here from Philadelphia where the service is fast and if you don’t know what you want to order, they’re likely to yell at you to step out of the way so the next person can order. Maybe this store’s much slower pace of service is related to the small town feel but it could be better. The food and drinks are what you’d expect from a Dunkin’ but the customer service is a missed opportunity to create a connection that will keep bringing in locals and those who routinely visit this quaint small town.